0
NPS
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Kikkoman
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About Kikkoman's Brand
Kikkoman Corp is a Japan-based food manufacturing company which has four operating segments, Foods-Manufacturing and Sales, Foods-Wholesale, Coca-Cola, and Others.
Brand at a Glance
10%
Customer Loyalty
2.7/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Kikkoman NPS
Kikkoman's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Kikkoman's customers would recommend using the product based on a scale of -100 to 100.
Kikkoman Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Kikkoman NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 -100 | Apr 2022 | -100 |
Sep 2022 0 | Sep 2022 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kikkoman Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Kikkoman users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Kikkoman Product Quality
2.7/5
Kikkoman has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Kikkoman's overall Product Quality score rated by its users and customers.
Kikkoman Product Information
Kikkoman’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- www.kikkoman.co.jp
- Company Size
- 5,001-10,000 Employees
Kikkoman Pricing
Kikkoman ROI & Value For Money
1.5/5
Kikkoman has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Kikkoman's overall ROI score rated by its users and customers.
Kikkoman Customer Satisfaction (CSAT)
Kikkoman Customer Satisfaction (CSAT) Score
50 / 100
Kikkoman has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Kikkoman Customer Service
1.5/5
Kikkoman has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Kikkoman's overall Customer Service score rated by its users and customers.
About Kikkoman's Customer Service
Address
250 Noda, Chiba, 278-8601
Website
www.kikkoman.co.jp
Phone Number
7
Consumer vs. Employees
Kikkoman scored a 0 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Kikkoman would recommend the brand to a friend. ENPS measures how likely Kikkoman employees would recommend working at Kikkoman to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
