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NPS
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Kimball Midwest
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About Kimball Midwest's Brand
"Kimball Midwest is a distributor of products for maintenance, repair and operations."
Brand at a Glance
59%
Customer Loyalty
3.5/5
Product Quality
3/5
Pricing
3/5
Customer Service
Kimball Midwest NPS
Kimball Midwest's Net Promoter Score (NPS) is a -1 with 37% Promoters, 25% Passives, and 38% Detractors. Net Promoter Score tracks whether Kimball Midwest's customers would recommend using the product based on a scale of -100 to 100.
Kimball Midwest Overall NPS
| 37% | Promoters |
|---|---|
| 25% | Passives |
| 38% | Detractors |
Kimball Midwest NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 100 | Feb 2021 | 100 |
Apr 2021 0 | Apr 2021 | 0 |
Nov 2021 -33 | Nov 2021 | -33 |
Feb 2022 0 | Feb 2022 | 0 |
Jul 2023 0 | Jul 2023 | 0 |
Jan 2024 -17 | Jan 2024 | -17 |
Apr 2024 0 | Apr 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kimball Midwest Customer Loyalty
59%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
59% of Kimball Midwest users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Kimball Midwest Product Quality
3.5/5
Kimball Midwest has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Kimball Midwest's overall Product Quality score rated by its users and customers.
Kimball Midwest Product Information
Kimball Midwest’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- www.kimballmidwest.com
- Company Size
- 51-200 Employees
Industry
Tech
Transportation
Kimball Midwest Pricing
Kimball Midwest ROI & Value For Money
3/5
Kimball Midwest has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Kimball Midwest's overall ROI score rated by its users and customers.
Kimball Midwest Customer Satisfaction (CSAT)
Kimball Midwest Customer Satisfaction (CSAT) Score
75 / 100
Kimball Midwest has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
75%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Kimball Midwest Customer Service
3/5
Kimball Midwest has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Kimball Midwest's Customer Service
Address
Columbus, OH
Website
www.kimballmidwest.com
Kimball Midwest as an Employer
3.4/5
Kimball Midwest has a 3.4/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Kimball Midwest scored a -1 for Net Promoter Score and a 6 for Employee Net Promoter Score. NPS gauges how likely a customer of Kimball Midwest would recommend the brand to a friend. ENPS measures how likely Kimball Midwest employees would recommend working at Kimball Midwest to a friend.
Net Promoter Score
-1
NPS Score
| 37% | Promoters |
|---|---|
| 25% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
6
eNPS Score
| 39% | Promoters |
|---|---|
| 28% | Passive |
| 33% | Detractors |
