42
NPS
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Kimco Realty
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About Kimco Realty's Brand
"Kimco is a real estate investment trust that engages in the ownership, management, development and operation of open-air shopping centers."
Brand at a Glance
83%
Customer Loyalty
4.1/5
Product Quality
4.1/5
Pricing
4.1/5
Customer Service
Kimco Realty NPS
Kimco Realty's Net Promoter Score (NPS) is a 42 with 71% Promoters, 0% Passives, and 29% Detractors. Net Promoter Score tracks whether Kimco Realty's customers would recommend using the product based on a scale of -100 to 100.
Kimco Realty Overall NPS
| 71% | Promoters |
|---|---|
| 0% | Passives |
| 29% | Detractors |
Kimco Realty NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 100 | May 2020 | 100 |
Dec 2020 100 | Dec 2020 | 100 |
Jun 2022 100 | Jun 2022 | 100 |
Aug 2022 50 | Aug 2022 | 50 |
Jul 2023 20 | Jul 2023 | 20 |
Apr 2024 33 | Apr 2024 | 33 |
Feb 2025 43 | Feb 2025 | 43 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kimco Realty Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Kimco Realty users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Kimco Realty Product Quality
4.1/5
Kimco Realty has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Kimco Realty's overall Product Quality score rated by its users and customers.
Kimco Realty Product Information
Kimco Realty’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- kimcorealty.com
- Company Size
- 501-1,000 Employees
Industry
Real Estate
Tech
Kimco Realty Pricing
Kimco Realty ROI & Value For Money
4.1/5
Kimco Realty has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Kimco Realty Customer Satisfaction (CSAT)
Kimco Realty Customer Satisfaction (CSAT) Score
100 / 100
Kimco Realty has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Kimco Realty Customer Service
4.1/5
Kimco Realty has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Kimco Realty's Customer Service
Address
New Hyde Park, NY
Website
kimcorealty.com
Kimco Realty as an Employer
4.3/5
Kimco Realty has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Kimco Realty scored a 42 for Net Promoter Score and a 31 for Employee Net Promoter Score. NPS gauges how likely a customer of Kimco Realty would recommend the brand to a friend. ENPS measures how likely Kimco Realty employees would recommend working at Kimco Realty to a friend.
Net Promoter Score
42
NPS Score
| 71% | Promoters |
|---|---|
| 0% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
31
eNPS Score
| 54% | Promoters |
|---|---|
| 23% | Passive |
| 23% | Detractors |
