19
NPS
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Kinaxis
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About Kinaxis' Brand
Kinaxis is a leading provider of cloud-based subscription software.
Brand at a Glance
81%
Customer Loyalty
4/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
Kinaxis NPS
Kinaxis's Net Promoter Score (NPS) is a 19 with 50% Promoters, 19% Passives, and 31% Detractors. Net Promoter Score tracks whether Kinaxis's customers would recommend using the product based on a scale of -100 to 100.
Kinaxis Overall NPS
| 50% | Promoters |
|---|---|
| 19% | Passives |
| 31% | Detractors |
Kinaxis NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 -100 | Nov 2022 | -100 |
Feb 2023 0 | Feb 2023 | 0 |
Apr 2023 0 | Apr 2023 | 0 |
May 2023 -17 | May 2023 | -17 |
Jun 2023 -15 | Jun 2023 | -15 |
Oct 2023 11 | Oct 2023 | 11 |
Dec 2023 0 | Dec 2023 | 0 |
Jan 2024 9 | Jan 2024 | 9 |
Feb 2024 -1 | Feb 2024 | -1 |
Apr 2024 13 | Apr 2024 | 13 |
Sep 2024 19 | Sep 2024 | 19 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kinaxis NPS by Gender
Kinaxis's NPS was rated 17 by Male customers on Comparably.
Male
17
Kinaxis's NPS was rated 17 by Male customers on Comparably.
50%
Promoters
17%
Passives
33%
Detractors
Female
N/A
Kinaxis's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Kinaxis NPS by Ethnicity
Kinaxis's NPS was rated 0 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 0 | Asian or Pacific Islander | 0 |
Kinaxis Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Kinaxis users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Kinaxis Customer Loyalty Score by Gender
Kinaxis's Customer Loyalty score was rated 85 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Kinaxis.
Male
85%
Yes
Female
N/A
Yes
Kinaxis Customer Loyalty Score by Ethnicity
Kinaxis's Customer Loyalty score was rated 70% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Kinaxis.
70
out of 100
Asian or Pacific Islander
Kinaxis Product Quality
4/5
Kinaxis has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Kinaxis Product Information
Kinaxis’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.kinaxis.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Analytics
Enterprise
Productivity
SaaS
Travel
Quick Insights into Kinaxis Product Quality
Kinaxis's Product Quality score was rated highest by Male customers.
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Ranked Kinaxis Product Quality the Highest
Kinaxis Product Quality Score by Gender
Kinaxis's Product Quality score was rated 4.2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Kinaxis.
Male
4.2/5
Female
N/A
Kinaxis Product Quality Score by Ethnicity
Kinaxis's Product Quality score was rated 3.8 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Kinaxis.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Kinaxis Pricing
Kinaxis ROI & Value For Money
3.8/5
Kinaxis has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Quick Insights into Kinaxis ROI
Kinaxis's ROI score was rated highest by Male customers.
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Ranked Kinaxis ROI the Highest
Kinaxis ROI Score by Gender
Kinaxis's ROI score was rated 4.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Kinaxis.
Male
4.1/5
Female
N/A
Kinaxis ROI Score by Ethnicity
Kinaxis's ROI score was rated 3.6 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Kinaxis.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Kinaxis Customer Satisfaction (CSAT)
Kinaxis Customer Satisfaction (CSAT) Score
86 / 100
Kinaxis has an overall Customer Satisfaction score of 86 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
43%
Satisfied
43%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
0%
Very Dissatisfied
7%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Kinaxis Customer Satisfaction
Kinaxis's Customer Satisfaction score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Kinaxis' Customer Satisfaction.
Ranked Kinaxis Customer Satisfaction the Highest
Kinaxis Customer Satisfaction Score by Gender
Kinaxis's Customer Satisfaction score was rated 83 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Kinaxis.
83 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Kinaxis Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Kinaxis' Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Kinaxis.
67 / 100
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
Kinaxis Customer Service
3.8/5
Kinaxis has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Kinaxis's Customer Service
Address
Kanata, Ottawa, OH K2V 1C3 Canada
Website
http://www.kinaxis.com/
Phone Number
16135925780
Quick Insights into Kinaxis Customer Service
Kinaxis's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Kinaxis' Customer Service score.
Ranked Kinaxis Customer Service the Highest
Kinaxis Customer Service Score by Gender
Kinaxis's Customer Service score was rated 4.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Kinaxis.
Male
4.1/5
Female
N/A
Kinaxis Customer Service Score by Ethnicity
Kinaxis's Customer Service score was rated 3.8 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Kinaxis.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Kinaxis as an Employer
4.2/5
Kinaxis has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Kinaxis scored a 19 for Net Promoter Score and a 17 for Employee Net Promoter Score. NPS gauges how likely a customer of Kinaxis would recommend the brand to a friend. ENPS measures how likely Kinaxis employees would recommend working at Kinaxis to a friend.
Net Promoter Score
19
NPS Score
| 50% | Promoters |
|---|---|
| 19% | Passive |
| 31% | Detractors |
Employee Net Promoter Score
17
eNPS Score
| 50% | Promoters |
|---|---|
| 17% | Passive |
| 33% | Detractors |
