-33
NPS
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KinderCare Education
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About KinderCare Education's Brand
KinderCare Education lead the nation in accredited centers and are passionate about providing children a sense of discovery while preparing.
Brand at a Glance
76%
Customer Loyalty
2.8/5
Product Quality
2.5/5
Pricing
2.7/5
Customer Service
KinderCare Education CMO
KinderCare Education NPS
KinderCare Education's Net Promoter Score (NPS) is a -33 with 27% Promoters, 13% Passives, and 60% Detractors. Net Promoter Score tracks whether KinderCare Education's customers would recommend using the product based on a scale of -100 to 100.
KinderCare Education Overall NPS
| 27% | Promoters |
|---|---|
| 13% | Passives |
| 60% | Detractors |
KinderCare Education NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2024 -32 | Mar 2024 | -32 |
Apr 2024 -33 | Apr 2024 | -33 |
May 2024 -35 | May 2024 | -35 |
Jul 2024 -33 | Jul 2024 | -33 |
Aug 2024 -34 | Aug 2024 | -34 |
Sep 2024 -35 | Sep 2024 | -35 |
Jan 2025 -35 | Jan 2025 | -35 |
Feb 2025 -33 | Feb 2025 | -33 |
Jul 2025 -34 | Jul 2025 | -34 |
Aug 2025 -34 | Aug 2025 | -34 |
Sep 2025 -32 | Sep 2025 | -32 |
Dec 2025 -32 | Dec 2025 | -32 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
KinderCare Education NPS by Gender
Female customers rated KinderCare Education's NPS 5 points higher than Male customers.
Male
-51
KinderCare Education's NPS was rated -51 by Male customers on Comparably.
12%
Promoters
25%
Passives
63%
Detractors
Female
-46
KinderCare Education's NPS was rated -46 by Female customers on Comparably.
23%
Promoters
8%
Passives
69%
Detractors
KinderCare Education NPS by Ethnicity
KinderCare Education's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -56 | Caucasian | -56 |
Other -100 | Other | -100 |
KinderCare Education NPS by Age
KinderCare Education's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.
KinderCare Education NPS by Usage
KinderCare Education's NPS was rated the highest by customers who have used KinderCare Education's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -51 | Less than 1 Year | -51 |
1 to 2 Years -33 | 1 to 2 Years | -33 |
2 to 5 Years -75 | 2 to 5 Years | -75 |
KinderCare Education Customer Reviews
Out of the 10 KinderCare Education customer reviews 1 was positive and 9 were constructive. KinderCare Education customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
KinderCare Education Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of KinderCare Education users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
KinderCare Education Customer Loyalty Score by Gender
Female customers rated KinderCare Education's Customer Loyalty score 20% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of KinderCare Education.
Male
66%
Yes
Female
86%
Yes
KinderCare Education Customer Loyalty Score by Ethnicity
KinderCare Education's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of KinderCare Education.
75
out of 100
Caucasian
55
out of 100
Other
KinderCare Education Customer Loyalty Score by Age
KinderCare Education's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of KinderCare Education.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 78% | 26-30 | 78% |
31-35 84% | 31-35 | 84% |
36-40 86% | 36-40 | 86% |
41-45 70% | 41-45 | 70% |
KinderCare Education Customer Loyalty Score by Usage
KinderCare Education's Customer Loyalty score was rated the highest by customers who have used KinderCare Education's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
KinderCare Education Customer Loyalty Score by Industry
KinderCare Education's Customer Loyalty score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
KinderCare Education Product Quality
2.8/5
KinderCare Education has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock KinderCare Education's overall Product Quality score rated by its users and customers.
KinderCare Education Product Information
KinderCare Education’s product quality score is a 2.8 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated KinderCare Education's product the highest. Reviewers from the Education industry rated KinderCare Education the lowest at 2.6.
- Website
- http://www.kindercare.com/
- Company Size
- 10,000+ Employees
Industry
Consumer Services
Quick Insights into KinderCare Education Product Quality
KinderCare Education's Product Quality score was rated highest by customers ages 26-30, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked KinderCare Education's Product Quality.
Ranked KinderCare Education Product Quality the Highest
Ranked KinderCare Education Product Quality the Lowest
KinderCare Education Product Quality Score by Gender
Female customers rated KinderCare Education's Product Quality score 0.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of KinderCare Education.
Male
2.5/5
Female
2.8/5
KinderCare Education Product Quality Score by Ethnicity
KinderCare Education's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of KinderCare Education.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Other 2.1 | Other | 2.1 |
KinderCare Education Product Quality Score by Age
KinderCare Education's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of KinderCare Education.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.9 | 26-30 | 3.9 |
31-35 2.7 | 31-35 | 2.7 |
36-40 2.3 | 36-40 | 2.3 |
41-45 2.5 | 41-45 | 2.5 |
KinderCare Education Product Quality Score by Usage
KinderCare Education's Product Quality score was rated the highest by customers who have used KinderCare Education's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
KinderCare Education Product Quality Score by Industry
KinderCare Education's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Education industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
KinderCare Education Pricing
KinderCare Education ROI & Value For Money
2.5/5
KinderCare Education has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock KinderCare Education's overall ROI score rated by its users and customers.
KinderCare Education Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry. The users from the Tech industry think that they had the lowest ROI from KinderCare Education.
Quick Insights into KinderCare Education ROI
KinderCare Education's ROI score was rated highest by customers ages 26-30, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked KinderCare Education's ROI score.
Ranked KinderCare Education ROI the Highest
Ranked KinderCare Education ROI the Lowest
KinderCare Education ROI Score by Gender
Female customers rated KinderCare Education's ROI score 0.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of KinderCare Education.
Male
2.2/5
Female
2.5/5
KinderCare Education ROI Score by Ethnicity
KinderCare Education's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of KinderCare Education.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Other 1.6 | Other | 1.6 |
KinderCare Education ROI Score by Age
KinderCare Education's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full ROI by Age data of KinderCare Education.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.9 | 26-30 | 3.9 |
31-35 2 | 31-35 | 2 |
36-40 2 | 36-40 | 2 |
41-45 2.5 | 41-45 | 2.5 |
KinderCare Education ROI Score by Usage
KinderCare Education's ROI score was rated the highest by customers who have used KinderCare Education's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
KinderCare Education ROI Score by Industry
KinderCare Education's ROI score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
KinderCare Education Customer Satisfaction (CSAT)
KinderCare Education Customer Satisfaction (CSAT) Score
39 / 100
KinderCare Education has an overall Customer Satisfaction score of 39 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
22%
Satisfied
17%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
19%
Very Dissatisfied
26%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into KinderCare Education Customer Satisfaction
KinderCare Education's Customer Satisfaction score was rated highest by customers from the Tech industry, and rated lowest by customers who have used KinderCare Education's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked KinderCare Education's Customer Satisfaction.
Ranked KinderCare Education Customer Satisfaction the Highest
Ranked KinderCare Education Customer Satisfaction the Lowest
KinderCare Education Customer Satisfaction Score by Gender
Female customers rated KinderCare Education's Customer Satisfaction score 6 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of KinderCare Education.
29 / 100
MaleVery Satisfied | 14% | |
|---|---|---|
Satisfied | 15% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 21% | |
Very Dissatisfied | 36% |
35 / 100
FemaleVery Satisfied | 15% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 10% | |
Dissatisfied | 30% | |
Very Dissatisfied | 25% |
KinderCare Education Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
KinderCare Education's Customer Satisfaction (CSAT) score was rated 31% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of KinderCare Education.
31 / 100
Very Satisfied
13%
Satisfied
18%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
26%
Very Dissatisfied
30%
CSAT according to Other
KinderCare Education's Customer Satisfaction (CSAT) score was rated 20% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of KinderCare Education.
20 / 100
Very Satisfied
0%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
40%
Very Dissatisfied
40%
KinderCare Education Customer Satisfaction Score by Age
KinderCare Education's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of KinderCare Education.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 40% | |||||||||||||||
| 36-40 | 19% | |||||||||||||||
| 41-45 | 29% |
KinderCare Education Customer Satisfaction Score by Usage
KinderCare Education's Customer Satisfaction score was rated the highest by customers who have used KinderCare Education's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
KinderCare Education Customer Satisfaction Score by Industry
KinderCare Education's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Banking and Financial Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "KinderCare Education Customer Satisfaction Score by Industry",
"text": "KinderCare Education's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Banking and Financial Services industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 50,
"stars": 0,
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"scoreClassName": "max",
"scoreLabel": 50
},
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 33,
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"scoreClassName": "",
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"groupId": 515,
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}KinderCare Education Customer Service
2.7/5
KinderCare Education has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock KinderCare Education's overall Customer Service score rated by its users and customers.
About KinderCare Education's Customer Service
Address
Portland, OR 97232
Website
http://www.kindercare.com/
Phone Number
1-800-633-1488
Quick Insights into KinderCare Education Customer Service
KinderCare Education's Customer Service score was rated highest by customers ages 26-30, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked KinderCare Education's Customer Service score.
Ranked KinderCare Education Customer Service the Highest
Ranked KinderCare Education Customer Service the Lowest
KinderCare Education Customer Service Score by Gender
KinderCare Education's Customer Service score was rated 2.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of KinderCare Education.
Male
2.5/5
Female
2.5/5
KinderCare Education Customer Service Score by Ethnicity
KinderCare Education's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of KinderCare Education.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Other 1.5 | Other | 1.5 |
KinderCare Education Customer Service Score by Age
KinderCare Education's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of KinderCare Education.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 3.9 | 26-30 | 3.9 |
31-35 2 | 31-35 | 2 |
36-40 2.2 | 36-40 | 2.2 |
41-45 2.9 | 41-45 | 2.9 |
KinderCare Education Customer Service Score by Usage
KinderCare Education's Customer Service score was rated the highest by customers who have used KinderCare Education's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
KinderCare Education Customer Service Score by Industry
KinderCare Education's Customer Service score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
KinderCare Education as an Employer
2.5/5
KinderCare Education has a 2.5/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
KinderCare Education scored a -33 for Net Promoter Score and a -39 for Employee Net Promoter Score. NPS gauges how likely a customer of KinderCare Education would recommend the brand to a friend. ENPS measures how likely KinderCare Education employees would recommend working at KinderCare Education to a friend.
Net Promoter Score
-33
NPS Score
| 27% | Promoters |
|---|---|
| 13% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
-39
eNPS Score
| 23% | Promoters |
|---|---|
| 15% | Passive |
| 62% | Detractors |
