-100
NPS
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Brand Page
Kindred Group
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About Kindred Group's Brand
Kindred Group PLC, formally Unibet Group PLC, is an online gaming business. The company has four business segments based on type of online game, which include sports betting, casino & games, poker, and bingo. The company operates through several different online brands such as Unibet, Bingo.com, Maria Casino, and iGame. The sports betting segment offers pre-game and live sports betting, while the casino & games segment offers several hundred games over dozens of software providers. The majority of revenue comes from Europe and Australia.
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
Kindred Group NPS
Kindred Group's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Kindred Group's customers would recommend using the product based on a scale of -100 to 100.
Kindred Group Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Kindred Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 -100 | Oct 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kindred Group Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Kindred Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Kindred Group Product Quality
2.5/5
Kindred Group has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Kindred Group's overall Product Quality score rated by its users and customers.
Kindred Group Product Information
Kindred Group’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- www.kindredgroup.com
- Company Size
- 1,001-5,000 Employees
Kindred Group Pricing
Kindred Group ROI & Value For Money
2.5/5
Kindred Group has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Kindred Group Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Kindred Group Customer Service
2.5/5
Kindred Group has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Kindred Group's overall Customer Service score rated by its users and customers.
About Kindred Group's Customer Service
Address
Level 2, Valletta Buildings, Valletta, VLT 1103
Website
www.kindredgroup.com
Phone Number
7
Kindred Group as an Employer
2.8/5
Kindred Group has a 2.8/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Kindred Group scored a -100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Kindred Group would recommend the brand to a friend. ENPS measures how likely Kindred Group employees would recommend working at Kindred Group to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
