-47
NPS
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Kinecta
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About Kinecta's Brand
Kinecta is a Credit Union based in California that provides a variety of banking needs at their locations with on-line support.
Brand at a Glance
51%
Customer Loyalty
2.1/5
Product Quality
1.9/5
Pricing
1.9/5
Customer Service
Kinecta NPS
Kinecta's Net Promoter Score (NPS) is a -47 with 20% Promoters, 13% Passives, and 67% Detractors. Net Promoter Score tracks whether Kinecta's customers would recommend using the product based on a scale of -100 to 100.
Kinecta Overall NPS
| 20% | Promoters |
|---|---|
| 13% | Passives |
| 67% | Detractors |
Kinecta NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 -100 | Mar 2021 | -100 |
Aug 2021 0 | Aug 2021 | 0 |
May 2022 -33 | May 2022 | -33 |
Oct 2022 -50 | Oct 2022 | -50 |
Nov 2022 -51 | Nov 2022 | -51 |
Mar 2023 -57 | Mar 2023 | -57 |
May 2023 -44 | May 2023 | -44 |
Jul 2023 -54 | Jul 2023 | -54 |
Aug 2023 -59 | Aug 2023 | -59 |
Sep 2023 -62 | Sep 2023 | -62 |
Nov 2023 -50 | Nov 2023 | -50 |
Mar 2024 -46 | Mar 2024 | -46 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kinecta NPS by Ethnicity
Kinecta's NPS was rated -80 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -80 | Caucasian | -80 |
Kinecta Customer Reviews
Out of the 2 Kinecta customer reviews 0 were positive and 2 were constructive. Kinecta customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Kinecta Customer Loyalty
51%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
51% of Kinecta users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Kinecta Customer Loyalty Score by Ethnicity
Kinecta's Customer Loyalty score was rated 46% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Kinecta.
46
out of 100
Caucasian
Kinecta Product Quality
2.1/5
Kinecta has an overall Product Quality score of 2.1 out of 5 stars rated by its users and customers.
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Kinecta Product Information
Kinecta’s product quality score is a 2.1 out of 5 as rated by its users and customers.
- Website
- http://www.kinecta.com/
Industry
Tech
Content
Media
Productivity
SaaS
Sports & Entertainment
Quick Insights into Kinecta Product Quality
Kinecta's Product Quality score was rated highest by Caucasian customers.
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Ranked Kinecta Product Quality the Highest
Kinecta Product Quality Score by Ethnicity
Kinecta's Product Quality score was rated 1.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Kinecta.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Kinecta Pricing
Kinecta ROI & Value For Money
1.9/5
Kinecta has a value for money and ROI score of 1.9 out of 5 stars rated by its users and customers.
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Quick Insights into Kinecta ROI
Kinecta's ROI score was rated highest by Caucasian customers.
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Ranked Kinecta ROI the Highest
Kinecta ROI Score by Ethnicity
Kinecta's ROI score was rated 1.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Kinecta.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Kinecta Customer Satisfaction (CSAT)
Kinecta Customer Satisfaction (CSAT) Score
23 / 100
Kinecta has an overall Customer Satisfaction score of 23 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
15%
Satisfied
8%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
8%
Very Dissatisfied
54%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Kinecta Customer Satisfaction
Kinecta's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Kinecta Customer Satisfaction the Highest
Kinecta Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Kinecta's Customer Satisfaction (CSAT) score was rated 20% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Kinecta.
20 / 100
Very Satisfied
0%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
80%
Kinecta Customer Service
1.9/5
Kinecta has an overall Customer Service score of 1.9 out of 5 stars rated by its users and customers.
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About Kinecta's Customer Service
Address
Kinecta Federal Credit Union, P.O. Box 10003, Manhattan Beach, CA
Website
http://www.kinecta.com/
Quick Insights into Kinecta Customer Service
Kinecta's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Kinecta's Customer Service score.
Ranked Kinecta Customer Service the Highest
Kinecta Customer Service Score by Ethnicity
Kinecta's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Kinecta.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Consumer vs. Employees
Kinecta scored a -47 for Net Promoter Score and a 43 for Employee Net Promoter Score. NPS gauges how likely a customer of Kinecta would recommend the brand to a friend. ENPS measures how likely Kinecta employees would recommend working at Kinecta to a friend.
Net Promoter Score
-47
NPS Score
| 20% | Promoters |
|---|---|
| 13% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
43
eNPS Score
| 57% | Promoters |
|---|---|
| 29% | Passive |
| 14% | Detractors |
