0
NPS
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Kinetix
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About Kinetix's Brand
Kinetix is a recruitment process outsourcing firm that offers RPO, staffing, recruiting, employer branding and HR consulting services to its clients.
Brand at a Glance
83%
Customer Loyalty
3.4/5
Product Quality
3.3/5
Pricing
3.4/5
Customer Service
Kinetix NPS
Kinetix's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Kinetix's customers would recommend using the product based on a scale of -100 to 100.
Kinetix Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Kinetix NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 100 | Nov 2021 | 100 |
Nov 2022 100 | Nov 2022 | 100 |
Dec 2022 33 | Dec 2022 | 33 |
Apr 2024 50 | Apr 2024 | 50 |
Jan 2025 0 | Jan 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kinetix Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Kinetix users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Kinetix Product Quality
3.4/5
Kinetix has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Kinetix's overall Product Quality score rated by its users and customers.
Kinetix Product Information
Kinetix’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.kinetixhr.com
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
SaaS
Kinetix Pricing
Kinetix ROI & Value For Money
3.3/5
Kinetix has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Kinetix's overall ROI score rated by its users and customers.
Kinetix Customer Satisfaction (CSAT)
Kinetix Customer Satisfaction (CSAT) Score
80 / 100
Kinetix has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Kinetix Customer Service
3.4/5
Kinetix has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Kinetix's overall Customer Service score rated by its users and customers.
About Kinetix's Customer Service
Address
50 Glenlake Pkwy NE, #625, Atlanta, GA 30328
Website
http://www.kinetixhr.com
Kinetix as an Employer
4.6/5
Kinetix has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Kinetix scored a 0 for Net Promoter Score and a 67 for Employee Net Promoter Score. NPS gauges how likely a customer of Kinetix would recommend the brand to a friend. ENPS measures how likely Kinetix employees would recommend working at Kinetix to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
67
eNPS Score
| 71% | Promoters |
|---|---|
| 25% | Passive |
| 4% | Detractors |
