-30
NPS
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King & Spalding
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About King & Spalding's Brand
King & Spalding, LLP is an international law firm with over 130 years of service.
Brand at a Glance
76%
Customer Loyalty
3.7/5
Product Quality
3.8/5
Pricing
4/5
Customer Service
King & Spalding CMO
Kevin Cavanaugh
Kevin Cavanaugh serves as the Chief Marketing Officer of King & Spalding. Kevin started at King & Spalding in May of 2015. Kevin currently resides in the Greater New York City Area.
King & Spalding NPS
King & Spalding's Net Promoter Score (NPS) is a -30 with 30% Promoters, 10% Passives, and 60% Detractors. Net Promoter Score tracks whether King & Spalding's customers would recommend using the product based on a scale of -100 to 100.
King & Spalding Overall NPS
| 30% | Promoters |
|---|---|
| 10% | Passives |
| 60% | Detractors |
King & Spalding NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 -100 | Jan 2021 | -100 |
Jul 2021 0 | Jul 2021 | 0 |
Mar 2023 0 | Mar 2023 | 0 |
Sep 2023 -20 | Sep 2023 | -20 |
Jan 2024 -33 | Jan 2024 | -33 |
Jun 2024 -15 | Jun 2024 | -15 |
Jul 2024 -25 | Jul 2024 | -25 |
Nov 2024 -22 | Nov 2024 | -22 |
Dec 2024 -30 | Dec 2024 | -30 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
King & Spalding Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of King & Spalding users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
King & Spalding Product Quality
3.7/5
King & Spalding has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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King & Spalding Product Information
King & Spalding’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.kslaw.com
- Company Size
- 1,001-5,000 Employees
Industry
Legal
Government & Legal
King & Spalding Pricing
King & Spalding ROI & Value For Money
3.8/5
King & Spalding has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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King & Spalding Customer Satisfaction (CSAT)
King & Spalding Customer Satisfaction (CSAT) Score
49 / 100
King & Spalding has an overall Customer Satisfaction score of 49 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
24%
Neither Satisfied nor Dissatisfied
38%
Dissatisfied
0%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
King & Spalding Customer Service
4/5
King & Spalding has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About King & Spalding's Customer Service
Address
1180 Peachtree Street NE, Atlanta, GA 30309
Website
http://www.kslaw.com
Phone Number
404-572-4600
King & Spalding's Social Links
King & Spalding as an Employer
4.7/5
King & Spalding has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
King & Spalding scored a -30 for Net Promoter Score and a 57 for Employee Net Promoter Score. NPS gauges how likely a customer of King & Spalding would recommend the brand to a friend. ENPS measures how likely King & Spalding employees would recommend working at King & Spalding to a friend.
Net Promoter Score
-30
NPS Score
| 30% | Promoters |
|---|---|
| 10% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
57
eNPS Score
| 71% | Promoters |
|---|---|
| 15% | Passive |
| 14% | Detractors |
