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King & Spalding
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King & Spalding
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About King & Spalding's Brand

King & Spalding, LLP is an international law firm with over 130 years of service.

Brand at a Glance

100%
Customer Loyalty
5/5
Product Quality
3.7/5
Pricing
5/5
Customer Service
King & Spalding CMO
  King & Spalding CMO

Kevin Cavanaugh

Kevin Cavanaugh serves as the Chief Marketing Officer of King & Spalding. Kevin started at King & Spalding in May of 2015. Kevin currently resides in the Greater New York City Area.

King & Spalding NPS

King & Spalding's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether King & Spalding's customers would recommend using the product based on a scale of -100 to 100.

King & Spalding Overall NPS

0
NPS
50%Promoters
0%Passives
50%Detractors
King & Spalding Overall NPS

King & Spalding NPS Trend

-100
-50
0
50
100
Jan 2021
-100
Jan 2021-100
Jul 2021
0
Jul 20210

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

King & Spalding Customer Loyalty

100%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

100% of King & Spalding users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

PRO Demo Our Brand Intelligence Solutions

100
100%
0
0%
King & Spalding Customer Loyalty

King & Spalding Product Quality

5/5

King & Spalding has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.

Sign Up to unlock King & Spalding's overall Product Quality score rated by its users and customers.

King & Spalding Product Information

King & Spalding’s product quality score is a 5 out of 5 as rated by its users and customers.

Website
http://www.kslaw.com
Company Size
1,001-5,000 Employees

Industry

Legal
Government & Legal

King & Spalding Pricing

King & Spalding ROI & Value For Money

3.7/5

King & Spalding has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.

Sign Up to unlock King & Spalding's overall ROI score rated by its users and customers.

King & Spalding Customer Service

5/5

King & Spalding has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.

Sign Up to unlock King & Spalding's overall Customer Service score rated by its users and customers.

About King & Spalding's Customer Service

Address

1180 Peachtree Street NE, Atlanta, GA 30309


Website

http://www.kslaw.com


Phone Number

404-572-4600

King & Spalding's Social Links

King & Spalding as an Employer

4.7/5

King & Spalding has a 4.7/5 stars for its overall company culture rated by their employees

  King & Spalding CEO
top
5%
CEO of King & Spalding

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

King & Spalding scored a 0 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of King & Spalding would recommend the brand to a friend. ENPS measures how likely King & Spalding employees would recommend working at King & Spalding to a friend.

Net Promoter Score

0
NPS Score
50%Promoters
0%Passive
50%Detractors

Employee Net Promoter Score

25
eNPS Score
50%Promoters
25%Passive
25%Detractors

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