10
NPS
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Kingspan Group
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About Kingspan Group's Brand
Provider of low energy building solutions.
Brand at a Glance
83%
Customer Loyalty
4.3/5
Product Quality
3.9/5
Pricing
3.9/5
Customer Service
Kingspan Group NPS
Kingspan Group's Net Promoter Score (NPS) is a 10 with 50% Promoters, 10% Passives, and 40% Detractors. Net Promoter Score tracks whether Kingspan Group's customers would recommend using the product based on a scale of -100 to 100.
Kingspan Group Overall NPS
| 50% | Promoters |
|---|---|
| 10% | Passives |
| 40% | Detractors |
Kingspan Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 100 | Apr 2022 | 100 |
Aug 2022 100 | Aug 2022 | 100 |
Apr 2023 33 | Apr 2023 | 33 |
Aug 2023 0 | Aug 2023 | 0 |
Sep 2023 0 | Sep 2023 | 0 |
May 2024 17 | May 2024 | 17 |
Mar 2025 13 | Mar 2025 | 13 |
Oct 2025 0 | Oct 2025 | 0 |
Nov 2025 10 | Nov 2025 | 10 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kingspan Group NPS by Gender
Kingspan Group's NPS was rated 40 by Female customers on Comparably.
Female
40
Kingspan Group's NPS was rated 40 by Female customers on Comparably.
60%
Promoters
20%
Passives
20%
Detractors
Male
N/A
Kingspan Group's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Kingspan Group NPS by Usage
Kingspan Group's NPS was rated 0 points by customers who have used Kingspan Group's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
Kingspan Group Customer Reviews
Out of the 2 Kingspan Group customer reviews 2 were positive and 0 were constructive. Kingspan Group customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Kingspan Group Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Kingspan Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Kingspan Group Customer Loyalty Score by Gender
Kingspan Group's Customer Loyalty score was rated 82 by Female customers on Comparably.
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Female
82%
Yes
Male
N/A
Yes
Kingspan Group Customer Loyalty Score by Usage
Kingspan Group's Customer Loyalty score was rated 70% by customers who have used Kingspan Group's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Kingspan Group Product Quality
4.3/5
Kingspan Group has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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Kingspan Group Product Information
Kingspan Group’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Website
- www.kingspan.com
- Company Size
- 10,000+ Employees
Quick Insights into Kingspan Group Product Quality
Kingspan Group's Product Quality score was rated highest by Female customers.
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Ranked Kingspan Group Product Quality the Highest
Kingspan Group Product Quality Score by Gender
Kingspan Group's Product Quality score was rated 5 by Female customers on Comparably.
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Female
5/5
Male
N/A
Kingspan Group Product Quality Score by Usage
Kingspan Group's Product Quality score was rated 5 stars by customers who have used Kingspan Group's products/services for Less than 1 Year.
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Kingspan Group Pricing
Kingspan Group ROI & Value For Money
3.9/5
Kingspan Group has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Quick Insights into Kingspan Group ROI
Kingspan Group's ROI score was rated highest by Female customers.
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Ranked Kingspan Group ROI the Highest
Kingspan Group ROI Score by Gender
Kingspan Group's ROI score was rated 4.3 by Female customers on Comparably.
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Female
4.3/5
Male
N/A
Kingspan Group ROI Score by Usage
Kingspan Group's ROI score was rated 4.1 stars by customers who have used Kingspan Group's products/services for Less than 1 Year.
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Kingspan Group Customer Satisfaction (CSAT)
Kingspan Group Customer Satisfaction (CSAT) Score
89 / 100
Kingspan Group has an overall Customer Satisfaction score of 89 rated by its users and customers.
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Very Satisfied
56%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
11%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Kingspan Group Customer Satisfaction
Kingspan Group's Customer Satisfaction score was rated highest by Female customers.
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Ranked Kingspan Group Customer Satisfaction the Highest
Kingspan Group Customer Satisfaction Score by Gender
Kingspan Group's Customer Satisfaction score was rated 100 by Female customers on Comparably.
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100 / 100
FemaleVery Satisfied | 60% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Kingspan Group Customer Satisfaction Score by Usage
Kingspan Group's Customer Satisfaction score was rated 100 points by customers who have used Kingspan Group's products/services for Less than 1 Year.
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Kingspan Group Customer Service
3.9/5
Kingspan Group has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Kingspan Group's Customer Service
Address
Dublin Road, Kingscourt, A82 XY31
Website
www.kingspan.com
Phone Number
7
Quick Insights into Kingspan Group Customer Service
Kingspan Group's Customer Service score was rated highest by Female customers.
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Ranked Kingspan Group Customer Service the Highest
Kingspan Group Customer Service Score by Gender
Kingspan Group's Customer Service score was rated 4.2 by Female customers on Comparably.
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Female
4.2/5
Male
N/A
Kingspan Group Customer Service Score by Usage
Kingspan Group's Customer Service score was rated 3.8 stars by customers who have used Kingspan Group's products/services for Less than 1 Year.
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Kingspan Group as an Employer
Consumer vs. Employees
Kingspan Group scored a 10 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of Kingspan Group would recommend the brand to a friend. ENPS measures how likely Kingspan Group employees would recommend working at Kingspan Group to a friend.
Net Promoter Score
10
NPS Score
| 50% | Promoters |
|---|---|
| 10% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 50% | Promoters |
|---|---|
| 20% | Passive |
| 30% | Detractors |
