-28
NPS
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Kinsa
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About Kinsa's Brand
Korea International Students Association or KINSA is a non-profit organization providing support for international students living in Korea.
Brand at a Glance
53%
Customer Loyalty
2.9/5
Product Quality
2.9/5
Pricing
2.6/5
Customer Service
Kinsa NPS
Kinsa's Net Promoter Score (NPS) is a -28 with 31% Promoters, 10% Passives, and 59% Detractors. Net Promoter Score tracks whether Kinsa's customers would recommend using the product based on a scale of -100 to 100.
Kinsa Overall NPS
| 31% | Promoters |
|---|---|
| 10% | Passives |
| 59% | Detractors |
Kinsa NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 -32 | Nov 2023 | -32 |
Dec 2023 -28 | Dec 2023 | -28 |
Jan 2024 -15 | Jan 2024 | -15 |
Feb 2024 -24 | Feb 2024 | -24 |
Mar 2024 -26 | Mar 2024 | -26 |
Jul 2024 -26 | Jul 2024 | -26 |
Nov 2024 -26 | Nov 2024 | -26 |
Feb 2025 -27 | Feb 2025 | -27 |
Mar 2025 -25 | Mar 2025 | -25 |
Jun 2025 -27 | Jun 2025 | -27 |
Sep 2025 -26 | Sep 2025 | -26 |
Dec 2025 -28 | Dec 2025 | -28 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kinsa NPS by Gender
Female customers rated Kinsa's NPS 9 points higher than Male customers.
Male
0
Kinsa's NPS was rated by Male customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Female
9
Kinsa's NPS was rated 9 by Female customers on Comparably.
45%
Promoters
19%
Passives
36%
Detractors
Kinsa NPS by Ethnicity
Kinsa's NPS was rated 15 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 15 | Caucasian | 15 |
Kinsa NPS by Usage
Kinsa's NPS was rated the highest by customers who have used Kinsa's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -17 | Less than 1 Year | -17 |
1 to 2 Years -17 | 1 to 2 Years | -17 |
2 to 5 Years 60 | 2 to 5 Years | 60 |
Kinsa Customer Reviews
Out of the 10 Kinsa customer reviews 8 were positive and 2 were constructive. Kinsa customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Kinsa Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of Kinsa users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Kinsa Customer Loyalty Score by Gender
Female customers rated Kinsa's Customer Loyalty score 12% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Kinsa.
Male
55%
Yes
Female
67%
Yes
Kinsa Customer Loyalty Score by Ethnicity
Kinsa's Customer Loyalty score was rated 65% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Kinsa.
65
out of 100
Caucasian
Kinsa Customer Loyalty Score by Usage
Kinsa's Customer Loyalty score was rated the highest by customers who have used Kinsa's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Kinsa Product Quality
2.9/5
Kinsa has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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Kinsa Product Information
Kinsa’s product quality score is a 2.9 out of 5 as rated by its users and customers.
- Website
- http://kinsa.org
- Company Size
- 11-50 Employees
Industry
Tech
Consumer Services
Healthcare
Mobile App
Quick Insights into Kinsa Product Quality
Kinsa's Product Quality score was rated highest by customers who have used Kinsa's products/services for 2 to 5 Years, and rated lowest by customers who have used Kinsa's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Kinsa's Product Quality.
Ranked Kinsa Product Quality the Highest
Ranked Kinsa Product Quality the Lowest
Kinsa Product Quality Score by Gender
Female customers rated Kinsa's Product Quality score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Kinsa.
Male
3.3/5
Female
3.4/5
Kinsa Product Quality Score by Ethnicity
Kinsa's Product Quality score was rated 3.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Kinsa.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Kinsa Product Quality Score by Usage
Kinsa's Product Quality score was rated the highest by customers who have used Kinsa's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Kinsa Pricing
Kinsa ROI & Value For Money
2.9/5
Kinsa has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Quick Insights into Kinsa ROI
Kinsa's ROI score was rated highest by customers who have used Kinsa's products/services for 2 to 5 Years, and rated lowest by customers who have used Kinsa's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Kinsa's ROI score.
Ranked Kinsa ROI the Highest
Ranked Kinsa ROI the Lowest
Kinsa ROI Score by Gender
Female customers rated Kinsa's ROI score 0.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Kinsa.
Male
3.1/5
Female
3.3/5
Kinsa ROI Score by Ethnicity
Kinsa's ROI score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Kinsa.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Kinsa ROI Score by Usage
Kinsa's ROI score was rated the highest by customers who have used Kinsa's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Kinsa Customer Satisfaction (CSAT)
Kinsa Customer Satisfaction (CSAT) Score
44 / 100
Kinsa has an overall Customer Satisfaction score of 44 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
19%
Neither Satisfied nor Dissatisfied
21%
Dissatisfied
14%
Very Dissatisfied
21%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Kinsa Customer Satisfaction
Kinsa's Customer Satisfaction score was rated highest by customers who have used Kinsa's products/services for 2 to 5 Years, and rated lowest by customers who have used Kinsa's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Kinsa's Customer Satisfaction.
Ranked Kinsa Customer Satisfaction the Highest
Ranked Kinsa Customer Satisfaction the Lowest
Kinsa Customer Satisfaction Score by Gender
Male customers rated Kinsa's Customer Satisfaction score 2 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Kinsa.
66 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 17% | |
Very Dissatisfied | 17% |
64 / 100
FemaleVery Satisfied | 46% | |
|---|---|---|
Satisfied | 18% | |
Neither Satisfied nor Dissatisfied | 9% | |
Dissatisfied | 9% | |
Very Dissatisfied | 18% |
Kinsa Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Kinsa's Customer Satisfaction (CSAT) score was rated 69% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Kinsa.
69 / 100
Very Satisfied
46%
Satisfied
23%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
15%
Very Dissatisfied
8%
Kinsa Customer Satisfaction Score by Usage
Kinsa's Customer Satisfaction score was rated the highest by customers who have used Kinsa's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Kinsa Customer Service
2.6/5
Kinsa has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About Kinsa's Customer Service
Address
One person Bldg., Jongno-gu Seorin-dong, York, NY
Website
http://kinsa.org
Phone Number
+82 10-5231-7842
Quick Insights into Kinsa Customer Service
Kinsa's Customer Service score was rated highest by customers who have used Kinsa's products/services for 2 to 5 Years, and rated lowest by customers who have used Kinsa's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Kinsa's Customer Service score.
Ranked Kinsa Customer Service the Highest
Ranked Kinsa Customer Service the Lowest
Kinsa Customer Service Score by Gender
Male customers rated Kinsa's Customer Service score 0.4 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Kinsa.
Male
3.2/5
Female
2.8/5
Kinsa Customer Service Score by Ethnicity
Kinsa's Customer Service score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Kinsa.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Kinsa Customer Service Score by Usage
Kinsa's Customer Service score was rated the highest by customers who have used Kinsa's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Kinsa as an Employer
2.4/5
Kinsa has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Kinsa scored a -28 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Kinsa would recommend the brand to a friend. ENPS measures how likely Kinsa employees would recommend working at Kinsa to a friend.
Net Promoter Score
-28
NPS Score
| 31% | Promoters |
|---|---|
| 10% | Passive |
| 59% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
