34
NPS
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KION Group
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About KION Group's Brand
Manufacturer of forklift trucks and industrial equipment. The company provides counseling, financial assistance, refurbished trucks and warehouse planning services.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4/5
Pricing
4.2/5
Customer Service
KION Group NPS
KION Group's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether KION Group's customers would recommend using the product based on a scale of -100 to 100.
KION Group Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
KION Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 100 | Jun 2021 | 100 |
Apr 2023 0 | Apr 2023 | 0 |
Jun 2025 33 | Jun 2025 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
KION Group Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of KION Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
KION Group Product Quality
5/5
KION Group has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock KION Group's overall Product Quality score rated by its users and customers.
KION Group Product Information
KION Group’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- www.kiongroup.com
- Company Size
- 10,000+ Employees
KION Group Pricing
KION Group ROI & Value For Money
4/5
KION Group has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock KION Group's overall ROI score rated by its users and customers.
KION Group Customer Satisfaction (CSAT)
KION Group Customer Satisfaction (CSAT) Score
100 / 100
KION Group has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
KION Group Customer Service
4.2/5
KION Group has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock KION Group's overall Customer Service score rated by its users and customers.
About KION Group's Customer Service
Address
, Wiesbaden, 65189
Website
www.kiongroup.com
Phone Number
7
Consumer vs. Employees
KION Group scored a 34 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of KION Group would recommend the brand to a friend. ENPS measures how likely KION Group employees would recommend working at KION Group to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
