60
NPS
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Kiosk
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About Kiosk's Brand
In a world of talk, we are doers. We’re a response-focused marketing agency that blends insight, strategy, technology, media, and creative
Brand at a Glance
83%
Customer Loyalty
4.1/5
Product Quality
4/5
Pricing
4.1/5
Customer Service
Kiosk NPS
Kiosk's Net Promoter Score (NPS) is a 60 with 60% Promoters, 40% Passives, and 0% Detractors. Net Promoter Score tracks whether Kiosk's customers would recommend using the product based on a scale of -100 to 100.
Kiosk Overall NPS
| 60% | Promoters |
|---|---|
| 40% | Passives |
| 0% | Detractors |
Kiosk NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 0 | Aug 2021 | 0 |
Jan 2022 0 | Jan 2022 | 0 |
Apr 2022 33 | Apr 2022 | 33 |
May 2024 60 | May 2024 | 60 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kiosk Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Kiosk users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Kiosk Product Quality
4.1/5
Kiosk has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Kiosk's overall Product Quality score rated by its users and customers.
Kiosk Product Information
Kiosk’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://kiosk.tm
- Company Size
- 11-50 Employees
Industry
Marketing, Advertising and Research
Kiosk Pricing
Kiosk ROI & Value For Money
4/5
Kiosk has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Kiosk's overall ROI score rated by its users and customers.
Kiosk Customer Satisfaction (CSAT)
Kiosk Customer Satisfaction (CSAT) Score
100 / 100
Kiosk has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Kiosk Customer Service
4.1/5
Kiosk has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Kiosk's overall Customer Service score rated by its users and customers.
About Kiosk's Customer Service
Address
750 Grant Ave, #200, Novato, CA 94945
Website
http://kiosk.tm
Phone Number
(415) 895-5327
Kiosk's Social Links
Kiosk as an Employer
3.8/5
Kiosk has a 3.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Kiosk scored a 60 for Net Promoter Score and a 49 for Employee Net Promoter Score. NPS gauges how likely a customer of Kiosk would recommend the brand to a friend. ENPS measures how likely Kiosk employees would recommend working at Kiosk to a friend.
Net Promoter Score
60
NPS Score
| 60% | Promoters |
|---|---|
| 40% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
49
eNPS Score
| 66% | Promoters |
|---|---|
| 17% | Passive |
| 17% | Detractors |
