15
NPS
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KIPP
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About KIPP's Brand
KIPP Foundation provides general management and specific operational support services.
Brand at a Glance
64%
Customer Loyalty
3.7/5
Product Quality
3.5/5
Pricing
3.4/5
Customer Service
KIPP NPS
KIPP's Net Promoter Score (NPS) is a 15 with 45% Promoters, 25% Passives, and 30% Detractors. Net Promoter Score tracks whether KIPP's customers would recommend using the product based on a scale of -100 to 100.
KIPP Overall NPS
| 45% | Promoters |
|---|---|
| 25% | Passives |
| 30% | Detractors |
KIPP NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 25 | Jul 2021 | 25 |
Sep 2021 0 | Sep 2021 | 0 |
Feb 2022 17 | Feb 2022 | 17 |
Mar 2022 -1 | Mar 2022 | -1 |
Aug 2022 -13 | Aug 2022 | -13 |
Dec 2022 0 | Dec 2022 | 0 |
Apr 2023 -10 | Apr 2023 | -10 |
Jul 2023 15 | Jul 2023 | 15 |
Aug 2023 12 | Aug 2023 | 12 |
Oct 2023 6 | Oct 2023 | 6 |
Jul 2024 11 | Jul 2024 | 11 |
Oct 2024 15 | Oct 2024 | 15 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
KIPP Customer Reviews
Out of the 2 KIPP customer reviews 2 were positive and 0 were constructive. KIPP customer reviews reflect that all customers have a favorable experience using the products/services of the company.
KIPP Customer Loyalty
64%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
64% of KIPP users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
KIPP Product Quality
3.7/5
KIPP has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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KIPP Product Information
KIPP’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://kipp.org/
- Company Size
- 51-200 Employees
Industry
Tech
Education
KIPP Pricing
KIPP ROI & Value For Money
3.5/5
KIPP has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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KIPP Customer Satisfaction (CSAT)
KIPP Customer Satisfaction (CSAT) Score
77 / 100
KIPP has an overall Customer Satisfaction score of 77 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
31%
Satisfied
46%
Neither Satisfied nor Dissatisfied
23%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
KIPP Customer Service
3.4/5
KIPP has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About KIPP's Customer Service
Address
San Francisco, CA United States of America
Website
http://kipp.org/
KIPP as an Employer
2.5/5
KIPP has a 2.5/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
KIPP scored a 15 for Net Promoter Score and a -42 for Employee Net Promoter Score. NPS gauges how likely a customer of KIPP would recommend the brand to a friend. ENPS measures how likely KIPP employees would recommend working at KIPP to a friend.
Net Promoter Score
15
NPS Score
| 45% | Promoters |
|---|---|
| 25% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
-42
eNPS Score
| 24% | Promoters |
|---|---|
| 10% | Passive |
| 66% | Detractors |
