-100
NPS
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KIPP NYC
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About KIPP NYC's Brand
Brand at a Glance
10%
Customer Loyalty
4/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
KIPP NYC NPS
KIPP NYC's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether KIPP NYC's customers would recommend using the product based on a scale of -100 to 100.
KIPP NYC Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
KIPP NYC NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 -100 | Nov 2020 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
KIPP NYC Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of KIPP NYC users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
KIPP NYC Product Quality
4/5
KIPP NYC has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock KIPP NYC's overall Product Quality score rated by its users and customers.
KIPP NYC Product Information
KIPP NYC’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.kippnyc.org
KIPP NYC Pricing
KIPP NYC ROI & Value For Money
2.5/5
KIPP NYC has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock KIPP NYC's overall ROI score rated by its users and customers.
KIPP NYC Customer Service
2.5/5
KIPP NYC has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock KIPP NYC's overall Customer Service score rated by its users and customers.
About KIPP NYC's Customer Service
Website
http://www.kippnyc.org
Consumer vs. Employees
KIPP NYC scored a -100 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of KIPP NYC would recommend the brand to a friend. ENPS measures how likely KIPP NYC employees would recommend working at KIPP NYC to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
