67
NPS
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Kipu Health
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About Kipu Health's Brand
Kipu Health provides cloud-based electronic medical records system developed specifically for addiction treatment centers.
Brand at a Glance
72%
Customer Loyalty
4.2/5
Product Quality
4/5
Pricing
3.8/5
Customer Service
Kipu Health NPS
Kipu Health's Net Promoter Score (NPS) is a 67 with 67% Promoters, 33% Passives, and 0% Detractors. Net Promoter Score tracks whether Kipu Health's customers would recommend using the product based on a scale of -100 to 100.
Kipu Health Overall NPS
| 67% | Promoters |
|---|---|
| 33% | Passives |
| 0% | Detractors |
Kipu Health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 50 | May 2022 | 50 |
Jun 2022 66 | Jun 2022 | 66 |
Jul 2022 75 | Jul 2022 | 75 |
Oct 2022 60 | Oct 2022 | 60 |
May 2023 66 | May 2023 | 66 |
Sep 2023 71 | Sep 2023 | 71 |
Jun 2024 62 | Jun 2024 | 62 |
May 2025 66 | May 2025 | 66 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kipu Health Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Kipu Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Kipu Health Product Quality
4.2/5
Kipu Health has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Kipu Health's overall Product Quality score rated by its users and customers.
Kipu Health Product Information
Kipu Health’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- https://kipu.health
- Company Size
- 51-200 Employees
Industry
Tech
Healthcare
SaaS
Kipu Health Pricing
Kipu Health ROI & Value For Money
4/5
Kipu Health has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Kipu Health Customer Satisfaction (CSAT)
Kipu Health Customer Satisfaction (CSAT) Score
100 / 100
Kipu Health has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
63%
Satisfied
37%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Kipu Health Customer Service
3.8/5
Kipu Health has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Kipu Health's Customer Service
Address
55 Alhambra Plaza, 6th Floor, Cape Coral, FL 33134
Website
https://kipu.health
Phone Number
7133982778
Kipu Health as an Employer
3.4/5
Kipu Health has a 3.4/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Kipu Health scored a 67 for Net Promoter Score and a 10 for Employee Net Promoter Score. NPS gauges how likely a customer of Kipu Health would recommend the brand to a friend. ENPS measures how likely Kipu Health employees would recommend working at Kipu Health to a friend.
Net Promoter Score
67
NPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
10
eNPS Score
| 55% | Promoters |
|---|---|
| 0% | Passive |
| 45% | Detractors |
