47
NPS
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Kira Talent
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About Kira Talent's Brand
Kira Talent is the world’s only holistic admissions solution designed for higher education.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
3.8/5
Pricing
5/5
Customer Service
Kira Talent NPS
Kira Talent's Net Promoter Score (NPS) is a 47 with 66% Promoters, 15% Passives, and 19% Detractors. Net Promoter Score tracks whether Kira Talent's customers would recommend using the product based on a scale of -100 to 100.
Kira Talent Overall NPS
| 66% | Promoters |
|---|---|
| 15% | Passives |
| 19% | Detractors |
Kira Talent NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 47 | Aug 2020 | 47 |
Apr 2021 46 | Apr 2021 | 46 |
Aug 2021 48 | Aug 2021 | 48 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kira Talent NPS by Usage
Kira Talent's NPS was rated the highest by customers who have used Kira Talent's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 42 | Less than 1 Year | 42 |
1 to 2 Years 28 | 1 to 2 Years | 28 |
2 to 5 Years 57 | 2 to 5 Years | 57 |
Kira Talent Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Kira Talent users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Kira Talent Product Quality
4/5
Kira Talent has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Kira Talent's overall Product Quality score rated by its users and customers.
Kira Talent Product Information
Kira Talent serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Kira Talent supports Web devices and offers products for medium and large sized businesses.
Kira Talent’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.kiratalent.com
- Company Size
- 11-50 Employees
Industry
Tech
Business Services
Consumer Services
Content
Education
Languages Supported
English
French
Product Type
Recruitment Software
Video Interview Software
Admissions Software
Kira Talent Pricing
Kira Talent ROI & Value For Money
3.8/5
Kira Talent has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Kira Talent's overall ROI score rated by its users and customers.
Kira Talent Pricing Plans
Kira Talent has a pricing structure that accommodates medium and large businesses.
Who Uses Kira Talent?
Medium Businesses
Large Enterprises
Kira Talent Customer Satisfaction (CSAT)
Kira Talent Customer Satisfaction (CSAT) Score
100 / 100
Kira Talent has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Kira Talent Customer Service
5/5
Kira Talent has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Kira Talent's overall Customer Service score rated by its users and customers.
About Kira Talent's Customer Service
Address
48 Hayden Street, M4Y 1V8 Canada
Website
http://www.kiratalent.com
Phone Number
877-589-5668
Kira Talent's Social Links
Kira Talent as an Employer
3.5/5
Kira Talent has a 3.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Kira Talent scored a 47 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Kira Talent would recommend the brand to a friend. ENPS measures how likely Kira Talent employees would recommend working at Kira Talent to a friend.
Net Promoter Score
47
NPS Score
| 66% | Promoters |
|---|---|
| 15% | Passive |
| 19% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
