9
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Kirby Corporation
Marketing or Exec? Claim Your Free Account
About Kirby Corporation's Brand
Kirby Corporation is the premier tank barge operator in the United States,
Brand at a Glance
69%
Customer Loyalty
3.4/5
Product Quality
3.2/5
Pricing
2.9/5
Customer Service
Kirby Corporation NPS
Kirby Corporation's Net Promoter Score (NPS) is a 9 with 50% Promoters, 9% Passives, and 41% Detractors. Net Promoter Score tracks whether Kirby Corporation's customers would recommend using the product based on a scale of -100 to 100.
Kirby Corporation Overall NPS
| 50% | Promoters |
|---|---|
| 9% | Passives |
| 41% | Detractors |
Kirby Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 43 | Mar 2022 | 43 |
May 2022 10 | May 2022 | 10 |
Dec 2022 18 | Dec 2022 | 18 |
Jan 2023 17 | Jan 2023 | 17 |
Feb 2023 8 | Feb 2023 | 8 |
May 2023 -1 | May 2023 | -1 |
Jun 2023 6 | Jun 2023 | 6 |
Nov 2023 -1 | Nov 2023 | -1 |
Jan 2024 6 | Jan 2024 | 6 |
Mar 2024 12 | Mar 2024 | 12 |
Apr 2024 20 | Apr 2024 | 20 |
Sep 2024 10 | Sep 2024 | 10 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kirby Corporation NPS by Gender
Kirby Corporation's NPS was rated -66 by Female customers on Comparably.
Female
-66
Kirby Corporation's NPS was rated -66 by Female customers on Comparably.
17%
Promoters
0%
Passives
83%
Detractors
Male
N/A
Kirby Corporation's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Kirby Corporation NPS by Ethnicity
Kirby Corporation's NPS was rated -60 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -60 | Caucasian | -60 |
Kirby Corporation NPS by Usage
Kirby Corporation's NPS was rated -34 points by customers who have used Kirby Corporation's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -34 | Over 10 Years | -34 |
Kirby Corporation Customer Reviews
Out of the 2 Kirby Corporation customer reviews 0 were positive and 2 were constructive. Kirby Corporation customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Kirby Corporation Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Kirby Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Kirby Corporation Customer Loyalty Score by Gender
Kirby Corporation's Customer Loyalty score was rated 40 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Kirby Corporation.
Female
40%
Yes
Male
N/A
Yes
Kirby Corporation Customer Loyalty Score by Ethnicity
Kirby Corporation's Customer Loyalty score was rated 46% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Kirby Corporation.
46
out of 100
Caucasian
Kirby Corporation Customer Loyalty Score by Usage
Kirby Corporation's Customer Loyalty score was rated 70% by customers who have used Kirby Corporation's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Kirby Corporation Product Quality
3.4/5
Kirby Corporation has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Kirby Corporation's overall Product Quality score rated by its users and customers.
Kirby Corporation Product Information
Kirby Corporation’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://kirbycorp.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Travel
Quick Insights into Kirby Corporation Product Quality
Kirby Corporation's Product Quality score was rated highest by customers who have used Kirby Corporation's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Kirby Corporation's Product Quality.
Ranked Kirby Corporation Product Quality the Highest
Kirby Corporation Product Quality Score by Gender
Kirby Corporation's Product Quality score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Kirby Corporation.
Female
1.5/5
Male
N/A
Kirby Corporation Product Quality Score by Ethnicity
Kirby Corporation's Product Quality score was rated 1.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Kirby Corporation.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Kirby Corporation Product Quality Score by Usage
Kirby Corporation's Product Quality score was rated 2 stars by customers who have used Kirby Corporation's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Kirby Corporation Pricing
Kirby Corporation ROI & Value For Money
3.2/5
Kirby Corporation has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Kirby Corporation's overall ROI score rated by its users and customers.
Quick Insights into Kirby Corporation ROI
Kirby Corporation's ROI score was rated highest by customers who have used Kirby Corporation's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Kirby Corporation's ROI score.
Ranked Kirby Corporation ROI the Highest
Kirby Corporation ROI Score by Gender
Kirby Corporation's ROI score was rated 1.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Kirby Corporation.
Female
1.6/5
Male
N/A
Kirby Corporation ROI Score by Ethnicity
Kirby Corporation's ROI score was rated 1.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Kirby Corporation.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
Kirby Corporation ROI Score by Usage
Kirby Corporation's ROI score was rated 2.8 stars by customers who have used Kirby Corporation's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Kirby Corporation Customer Satisfaction (CSAT)
Kirby Corporation Customer Satisfaction (CSAT) Score
53 / 100
Kirby Corporation has an overall Customer Satisfaction score of 53 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
13%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
0%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Kirby Corporation Customer Satisfaction
Kirby Corporation's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Kirby Corporation's Customer Satisfaction.
Ranked Kirby Corporation Customer Satisfaction the Highest
Kirby Corporation Customer Satisfaction Score by Gender
Kirby Corporation's Customer Satisfaction score was rated 33 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Kirby Corporation.
33 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 0% | |
Very Dissatisfied | 50% |
Kirby Corporation Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Kirby Corporation's Customer Satisfaction (CSAT) score was rated 40% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Kirby Corporation.
40 / 100
Very Satisfied
40%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
40%
Kirby Corporation Customer Satisfaction Score by Usage
Kirby Corporation's Customer Satisfaction score was rated 34 points by customers who have used Kirby Corporation's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Kirby Corporation Customer Service
2.9/5
Kirby Corporation has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Kirby Corporation's overall Customer Service score rated by its users and customers.
About Kirby Corporation's Customer Service
Address
Houston, TX
Website
http://kirbycorp.com
Phone Number
713-435-1000
Quick Insights into Kirby Corporation Customer Service
Kirby Corporation's Customer Service score was rated highest by customers who have used Kirby Corporation's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Kirby Corporation's Customer Service score.
Ranked Kirby Corporation Customer Service the Highest
Kirby Corporation Customer Service Score by Gender
Kirby Corporation's Customer Service score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Kirby Corporation.
Female
1.5/5
Male
N/A
Kirby Corporation Customer Service Score by Ethnicity
Kirby Corporation's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Kirby Corporation.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Kirby Corporation Customer Service Score by Usage
Kirby Corporation's Customer Service score was rated 2 stars by customers who have used Kirby Corporation's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Kirby Corporation as an Employer
3.2/5
Kirby Corporation has a 3.2/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Kirby Corporation scored a 9 for Net Promoter Score and a -8 for Employee Net Promoter Score. NPS gauges how likely a customer of Kirby Corporation would recommend the brand to a friend. ENPS measures how likely Kirby Corporation employees would recommend working at Kirby Corporation to a friend.
Net Promoter Score
9
NPS Score
| 50% | Promoters |
|---|---|
| 9% | Passive |
| 41% | Detractors |
Employee Net Promoter Score
-8
eNPS Score
| 34% | Promoters |
|---|---|
| 24% | Passive |
| 42% | Detractors |
