-8
NPS
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Kirkland & Ellis
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About Kirkland & Ellis' Brand
Kirkland & Ellis is a preeminent, full-service law firm with offices around the world and a staff as diverse as the practice areas we
Brand at a Glance
84%
Customer Loyalty
3.8/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
Kirkland & Ellis NPS
Kirkland & Ellis's Net Promoter Score (NPS) is a -8 with 35% Promoters, 22% Passives, and 43% Detractors. Net Promoter Score tracks whether Kirkland & Ellis's customers would recommend using the product based on a scale of -100 to 100.
Kirkland & Ellis Overall NPS
| 35% | Promoters |
|---|---|
| 22% | Passives |
| 43% | Detractors |
Kirkland & Ellis NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 9 | Dec 2022 | 9 |
Feb 2023 -1 | Feb 2023 | -1 |
Jun 2023 -8 | Jun 2023 | -8 |
Aug 2023 -8 | Aug 2023 | -8 |
Oct 2023 -13 | Oct 2023 | -13 |
Nov 2023 -19 | Nov 2023 | -19 |
Dec 2023 -24 | Dec 2023 | -24 |
Jan 2024 -17 | Jan 2024 | -17 |
Feb 2024 -12 | Feb 2024 | -12 |
Apr 2024 -5 | Apr 2024 | -5 |
Jan 2025 -9 | Jan 2025 | -9 |
Dec 2025 -10 | Dec 2025 | -10 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kirkland & Ellis NPS by Gender
Female customers rated Kirkland & Ellis's NPS 66 points higher than Male customers.
Male
34
Kirkland & Ellis's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
100
Kirkland & Ellis's NPS was rated 100 by Female customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Kirkland & Ellis NPS by Usage
Kirkland & Ellis's NPS was rated 100 points by customers who have used Kirkland & Ellis's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years 100 | Over 10 Years | 100 |
Kirkland & Ellis Customer Loyalty
84%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
84% of Kirkland & Ellis users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Kirkland & Ellis Customer Loyalty Score by Gender
Kirkland & Ellis's Customer Loyalty score was rated 100 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Kirkland & Ellis.
Male
100%
Yes
Female
100%
Yes
Kirkland & Ellis Customer Loyalty Score by Usage
Kirkland & Ellis's Customer Loyalty score was rated 100% by customers who have used Kirkland & Ellis's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Kirkland & Ellis Product Quality
3.8/5
Kirkland & Ellis has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Kirkland & Ellis Product Information
Kirkland & Ellis’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.kirkland.com/
- Company Size
- 1,001-5,000 Employees
Industry
Legal
Government & Legal
Quick Insights into Kirkland & Ellis Product Quality
Kirkland & Ellis's Product Quality score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Kirkland & Ellis Product Quality the Highest
Ranked Kirkland & Ellis Product Quality the Lowest
Kirkland & Ellis Product Quality Score by Gender
Female customers rated Kirkland & Ellis's Product Quality score 1.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Kirkland & Ellis.
Male
3.5/5
Female
5/5
Kirkland & Ellis Product Quality Score by Usage
Kirkland & Ellis's Product Quality score was rated 5 stars by customers who have used Kirkland & Ellis's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Kirkland & Ellis Pricing
Kirkland & Ellis ROI & Value For Money
3.6/5
Kirkland & Ellis has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Quick Insights into Kirkland & Ellis ROI
Kirkland & Ellis's ROI score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Kirkland & Ellis ROI the Highest
Ranked Kirkland & Ellis ROI the Lowest
Kirkland & Ellis ROI Score by Gender
Female customers rated Kirkland & Ellis's ROI score 1.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Kirkland & Ellis.
Male
3.6/5
Female
5/5
Kirkland & Ellis ROI Score by Usage
Kirkland & Ellis's ROI score was rated 5 stars by customers who have used Kirkland & Ellis's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Kirkland & Ellis Customer Satisfaction (CSAT)
Kirkland & Ellis Customer Satisfaction (CSAT) Score
77 / 100
Kirkland & Ellis has an overall Customer Satisfaction score of 77 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
44%
Satisfied
33%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
6%
Very Dissatisfied
6%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Kirkland & Ellis Customer Satisfaction
Kirkland & Ellis's Customer Satisfaction score was rated highest by customers who have used Kirkland & Ellis's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Kirkland & Ellis' Customer Satisfaction.
Ranked Kirkland & Ellis Customer Satisfaction the Highest
Kirkland & Ellis Customer Satisfaction Score by Gender
Kirkland & Ellis's Customer Satisfaction score was rated 66 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Kirkland & Ellis.
66 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 34% | |
Very Dissatisfied | 0% |
Kirkland & Ellis Customer Satisfaction Score by Usage
Kirkland & Ellis's Customer Satisfaction score was rated 100 points by customers who have used Kirkland & Ellis's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Kirkland & Ellis Customer Service
3.6/5
Kirkland & Ellis has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Kirkland & Ellis's Customer Service
Address
300 North LaSalle, Chicago, IL 60654 United States of America
Website
http://www.kirkland.com/
Phone Number
312-862-2000
Kirkland & Ellis's Social Links
Quick Insights into Kirkland & Ellis Customer Service
Kirkland & Ellis's Customer Service score was rated highest by Female customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Kirkland & Ellis' Customer Service score.
Ranked Kirkland & Ellis Customer Service the Highest
Ranked Kirkland & Ellis Customer Service the Lowest
Kirkland & Ellis Customer Service Score by Gender
Female customers rated Kirkland & Ellis's Customer Service score 1.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Kirkland & Ellis.
Male
3.6/5
Female
5/5
Kirkland & Ellis Customer Service Score by Usage
Kirkland & Ellis's Customer Service score was rated 5 stars by customers who have used Kirkland & Ellis's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Kirkland & Ellis as an Employer
3.3/5
Kirkland & Ellis has a 3.3/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Kirkland & Ellis scored a -8 for Net Promoter Score and a -33 for Employee Net Promoter Score. NPS gauges how likely a customer of Kirkland & Ellis would recommend the brand to a friend. ENPS measures how likely Kirkland & Ellis employees would recommend working at Kirkland & Ellis to a friend.
Net Promoter Score
-8
NPS Score
| 35% | Promoters |
|---|---|
| 22% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
-33
eNPS Score
| 23% | Promoters |
|---|---|
| 21% | Passive |
| 56% | Detractors |
