-30
NPS
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KISI
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About KISI's Brand
Kisi develops cloud technology to build security systems that use a combination of sensors and mobile devices to manage facilities. Designed for commercial and enterprise applications, the Kisi system provides an added layer of control and enhanced experience at all access points of the facility.
Brand at a Glance
54%
Customer Loyalty
2.7/5
Product Quality
2.2/5
Pricing
2.7/5
Customer Service
KISI NPS
KISI's Net Promoter Score (NPS) is a -30 with 30% Promoters, 10% Passives, and 60% Detractors. Net Promoter Score tracks whether KISI's customers would recommend using the product based on a scale of -100 to 100.
KISI Overall NPS
| 30% | Promoters |
|---|---|
| 10% | Passives |
| 60% | Detractors |
KISI NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 -100 | May 2022 | -100 |
Jan 2024 0 | Jan 2024 | 0 |
Mar 2024 -33 | Mar 2024 | -33 |
May 2024 -50 | May 2024 | -50 |
Oct 2024 -40 | Oct 2024 | -40 |
Nov 2024 -51 | Nov 2024 | -51 |
Feb 2025 -37 | Feb 2025 | -37 |
Jul 2025 -44 | Jul 2025 | -44 |
Aug 2025 -30 | Aug 2025 | -30 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
KISI Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of KISI users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
KISI Product Quality
2.7/5
KISI has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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KISI Product Information
KISI’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- https://getkisi.com
- Company Size
- 51-200 Employees
Industry
Tech
Hardware and Devices
SaaS
KISI Pricing
KISI ROI & Value For Money
2.2/5
KISI has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
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KISI Customer Satisfaction (CSAT)
KISI Customer Satisfaction (CSAT) Score
43 / 100
KISI has an overall Customer Satisfaction score of 43 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
43%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
43%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
KISI Customer Service
2.7/5
KISI has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About KISI's Customer Service
Address
45 Main Street, Brooklyn, NY 11201
Website
https://getkisi.com
Phone Number
646 663 4880
KISI's Social Links
KISI as an Employer
4.3/5
KISI has a 4.3/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
KISI scored a -30 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of KISI would recommend the brand to a friend. ENPS measures how likely KISI employees would recommend working at KISI to a friend.
Net Promoter Score
-30
NPS Score
| 30% | Promoters |
|---|---|
| 10% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
