0
NPS
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Kitchen Brains
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About Kitchen Brains' Brand
Kitchen Brains(TM) wirelessly networks cooking appliances, automates food production and provides real time remote monitoring.
Brand at a Glance
2.5/5
Product Quality
4/5
Pricing
Kitchen Brains NPS
Kitchen Brains's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Kitchen Brains's customers would recommend using the product based on a scale of -100 to 100.
Kitchen Brains Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Kitchen Brains NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 0 | Jun 2022 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kitchen Brains Product Quality
2.5/5
Kitchen Brains has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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Kitchen Brains Product Information
Kitchen Brains’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Tech
Food & Beverages
Kitchen Brains Pricing
Kitchen Brains ROI & Value For Money
4/5
Kitchen Brains has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Kitchen Brains Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Consumer vs. Employees
Kitchen Brains scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Kitchen Brains would recommend the brand to a friend. ENPS measures how likely Kitchen Brains employees would recommend working at Kitchen Brains to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
