-16
NPS
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Brand Page
Kiva
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About Kiva's Brand
Brand at a Glance
89%
Customer Loyalty
3.5/5
Product Quality
3.3/5
Pricing
3.1/5
Customer Service
Kiva NPS
Kiva's Net Promoter Score (NPS) is a -16 with 33% Promoters, 18% Passives, and 49% Detractors. Net Promoter Score tracks whether Kiva's customers would recommend using the product based on a scale of -100 to 100.
Kiva Overall NPS
| 33% | Promoters |
|---|---|
| 18% | Passives |
| 49% | Detractors |
Kiva NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 -8 | Dec 2022 | -8 |
Jan 2023 -10 | Jan 2023 | -10 |
Feb 2023 -7 | Feb 2023 | -7 |
Mar 2023 -5 | Mar 2023 | -5 |
Jun 2023 -6 | Jun 2023 | -6 |
Dec 2023 -8 | Dec 2023 | -8 |
Mar 2024 -6 | Mar 2024 | -6 |
May 2024 -9 | May 2024 | -9 |
Dec 2024 -12 | Dec 2024 | -12 |
Jun 2025 -13 | Jun 2025 | -13 |
Jul 2025 -15 | Jul 2025 | -15 |
Dec 2025 -17 | Dec 2025 | -17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kiva NPS by Gender
Female customers rated Kiva's NPS 32 points higher than Male customers.
Male
-55
Kiva's NPS was rated -55 by Male customers on Comparably.
18%
Promoters
9%
Passives
73%
Detractors
Female
-23
Kiva's NPS was rated -23 by Female customers on Comparably.
33%
Promoters
11%
Passives
56%
Detractors
Kiva NPS by Ethnicity
Kiva's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -42 | Caucasian | -42 |
Other -100 | Other | -100 |
Kiva NPS by Age
Kiva's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 51-55.
Kiva NPS by Usage
Kiva's NPS was rated the highest by customers who have used Kiva's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 50 | Less than 1 Year | 50 |
2 to 5 Years -50 | 2 to 5 Years | -50 |
5 to 10 Years -60 | 5 to 10 Years | -60 |
Over 10 Years -40 | Over 10 Years | -40 |
Kiva Customer Reviews
Out of the 8 Kiva customer reviews 3 were positive and 5 were constructive. Kiva customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Kiva Customer Loyalty
89%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
89% of Kiva users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Kiva Customer Loyalty Score by Gender
Male customers rated Kiva's Customer Loyalty score 10% higher than Female customers.
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Male
100%
Yes
Female
90%
Yes
Kiva Customer Loyalty Score by Ethnicity
Kiva's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Kiva.
100
out of 100
Caucasian
78
out of 100
Other
Kiva Customer Loyalty Score by Age
Kiva's Customer Loyalty score was rated 100% by customers ages 36-40 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Kiva.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 100% | 36-40 | 100% |
51-55 100% | 51-55 | 100% |
66+ 100% | 66+ | 100% |
Kiva Customer Loyalty Score by Usage
Kiva's Customer Loyalty score was rated the highest by customers who have used Kiva's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Kiva Customer Loyalty Score by Industry
Kiva's Customer Loyalty score was rated the highest by Construction industry customers, and the lowest by Tech industry customers.
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Kiva Product Quality
3.5/5
Kiva has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Kiva Product Information
Kiva’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Kiva's product the highest. Reviewers from the Construction industry rated Kiva the lowest at 2.6.
- Website
- http://www.kiva.org
- Company Size
- 201-500 Employees
Quick Insights into Kiva Product Quality
Kiva's Product Quality score was rated highest by customers who have used Kiva's products/services for Less than 1 Year, and rated lowest by customers ages 51-55.
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Ranked Kiva Product Quality the Highest
Ranked Kiva Product Quality the Lowest
Kiva Product Quality Score by Gender
Female customers rated Kiva's Product Quality score 0.3 stars higher than Male customers.
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Male
3.1/5
Female
3.4/5
Kiva Product Quality Score by Ethnicity
Kiva's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Kiva.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Other 2.1 | Other | 2.1 |
Kiva Product Quality Score by Age
Kiva's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Kiva.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 3.6 | 36-40 | 3.6 |
51-55 2 | 51-55 | 2 |
66+ 3.4 | 66+ | 3.4 |
Kiva Product Quality Score by Usage
Kiva's Product Quality score was rated the highest by customers who have used Kiva's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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Kiva Product Quality Score by Industry
Kiva's Product Quality score was rated the highest by Tech industry customers, and the lowest by Construction industry customers.
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Kiva Pricing
Kiva ROI & Value For Money
3.3/5
Kiva has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Kiva Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Education industry think that they had the lowest ROI from Kiva.
Quick Insights into Kiva ROI
Kiva's ROI score was rated highest by customers who have used Kiva's products/services for Less than 1 Year, and rated lowest by customers ages 51-55.
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Ranked Kiva ROI the Highest
Ranked Kiva ROI the Lowest
Kiva ROI Score by Gender
Female customers rated Kiva's ROI score 0.6 stars higher than Male customers.
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Male
2.8/5
Female
3.4/5
Kiva ROI Score by Ethnicity
Kiva's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Kiva.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Other 1.6 | Other | 1.6 |
Kiva ROI Score by Age
Kiva's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Kiva.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 3.7 | 36-40 | 3.7 |
51-55 1.5 | 51-55 | 1.5 |
66+ 3.6 | 66+ | 3.6 |
Kiva ROI Score by Usage
Kiva's ROI score was rated the highest by customers who have used Kiva's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Kiva ROI Score by Industry
Kiva's ROI score was rated the highest by Tech industry customers, and the lowest by Education industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Kiva Customer Satisfaction (CSAT)
Kiva Customer Satisfaction (CSAT) Score
53 / 100
Kiva has an overall Customer Satisfaction score of 53 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
24%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
16%
Very Dissatisfied
19%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Kiva Customer Satisfaction
Kiva's Customer Satisfaction score was rated highest by customers who have used Kiva's products/services for Less than 1 Year, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Kiva's Customer Satisfaction.
Ranked Kiva Customer Satisfaction the Highest
Ranked Kiva Customer Satisfaction the Lowest
Kiva Customer Satisfaction Score by Gender
Kiva's Customer Satisfaction score was rated 50 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Kiva.
50 / 100
MaleVery Satisfied | 30% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 10% | |
Dissatisfied | 20% | |
Very Dissatisfied | 20% |
50 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 13% | |
Dissatisfied | 37% | |
Very Dissatisfied | 0% |
Kiva Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Kiva's Customer Satisfaction (CSAT) score was rated 46% according to Caucasian users and customers.
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46 / 100
Very Satisfied
19%
Satisfied
27%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
27%
Very Dissatisfied
18%
CSAT according to Other
Kiva's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Kiva.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
50%
Very Dissatisfied
25%
Kiva Customer Satisfaction Score by Age
Kiva's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Kiva.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 75% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 66+ | 25% |
Kiva Customer Satisfaction Score by Usage
Kiva's Customer Satisfaction score was rated the highest by customers who have used Kiva's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Kiva Customer Satisfaction Score by Industry
Kiva's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Kiva Customer Satisfaction Score by Industry",
"text": "Kiva's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Education industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Kiva's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 67
},
{
"label": "Education",
"groupId": 515,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "Kiva's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 25
}
]
}Kiva Customer Service
3.1/5
Kiva has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Kiva's overall Customer Service score rated by its users and customers.
About Kiva's Customer Service
Address
875 Howard St,
Website
http://www.kiva.org
Quick Insights into Kiva Customer Service
Kiva's Customer Service score was rated highest by customers who have used Kiva's products/services for Less than 1 Year, and rated lowest by customers ages 51-55.
Sign Up to unlock insights into how customers have ranked Kiva's Customer Service score.
Ranked Kiva Customer Service the Highest
Ranked Kiva Customer Service the Lowest
Kiva Customer Service Score by Gender
Female customers rated Kiva's Customer Service score 0.8 stars higher than Male customers.
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Male
2.5/5
Female
3.3/5
Kiva Customer Service Score by Ethnicity
Kiva's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Kiva.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Other 2 | Other | 2 |
Kiva Customer Service Score by Age
Kiva's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Kiva.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 3.4 | 36-40 | 3.4 |
51-55 1.5 | 51-55 | 1.5 |
66+ 3 | 66+ | 3 |
Kiva Customer Service Score by Usage
Kiva's Customer Service score was rated the highest by customers who have used Kiva's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Kiva Customer Service Score by Industry
Kiva's Customer Service score was rated the highest by Tech industry customers, and the lowest by Education industry customers.
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Kiva as an Employer
4.2/5
Kiva has a 4.2/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Kiva scored a -16 for Net Promoter Score and a -21 for Employee Net Promoter Score. NPS gauges how likely a customer of Kiva would recommend the brand to a friend. ENPS measures how likely Kiva employees would recommend working at Kiva to a friend.
Net Promoter Score
-16
NPS Score
| 33% | Promoters |
|---|---|
| 18% | Passive |
| 49% | Detractors |
Employee Net Promoter Score
-21
eNPS Score
| 36% | Promoters |
|---|---|
| 7% | Passive |
| 57% | Detractors |
