-100
NPS
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Brand Page
KiwiTech
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About KiwiTech's Brand
Founded in 2009, KiwiTech began as a mobile and web development firm and has since created hundreds of apps serving a wide range of interests and industries. In the process, we have developed deep expertise and a consultative-driven approach to providing end-to-end enterprise technology solutions. Guided by our strong content background and ability to create engaging UI/UX, we work with our clients to build robust, award-winning web, mobile, and social media solutions.
Brand at a Glance
2.5/5
Product Quality
KiwiTech NPS
KiwiTech's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether KiwiTech's customers would recommend using the product based on a scale of -100 to 100.
KiwiTech Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
KiwiTech NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 -100 | Jul 2022 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
KiwiTech Product Quality
2.5/5
KiwiTech has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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KiwiTech Product Information
KiwiTech’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://kiwitech.com
- Company Size
- 501-1,000 Employees
Industry
Professional Services
KiwiTech Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Consumer vs. Employees
KiwiTech scored a -100 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of KiwiTech would recommend the brand to a friend. ENPS measures how likely KiwiTech employees would recommend working at KiwiTech to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
