-72
NPS
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KIXEYE
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About KIXEYE's Brand
KIXEYE is an independent game developer responsible for titles like Desktop Defender, Backyard Monsters, Battle Pirates and War Commander.
Brand at a Glance
83%
Customer Loyalty
1.8/5
Product Quality
1.6/5
Pricing
1.6/5
Customer Service
KIXEYE NPS
KIXEYE's Net Promoter Score (NPS) is a -72 with 9% Promoters, 10% Passives, and 81% Detractors. Net Promoter Score tracks whether KIXEYE's customers would recommend using the product based on a scale of -100 to 100.
KIXEYE Overall NPS
| 9% | Promoters |
|---|---|
| 10% | Passives |
| 81% | Detractors |
KIXEYE NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 -72 | Jun 2023 | -72 |
Jul 2023 -64 | Jul 2023 | -64 |
Oct 2023 -65 | Oct 2023 | -65 |
Nov 2023 -57 | Nov 2023 | -57 |
Feb 2024 -60 | Feb 2024 | -60 |
Apr 2024 -60 | Apr 2024 | -60 |
Jun 2024 -64 | Jun 2024 | -64 |
Jul 2024 -66 | Jul 2024 | -66 |
Sep 2024 -66 | Sep 2024 | -66 |
Dec 2024 -69 | Dec 2024 | -69 |
Apr 2025 -69 | Apr 2025 | -69 |
Sep 2025 -72 | Sep 2025 | -72 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
KIXEYE NPS by Gender
KIXEYE's NPS was rated -76 by Male customers on Comparably.
Male
-76
KIXEYE's NPS was rated -76 by Male customers on Comparably.
12%
Promoters
0%
Passives
88%
Detractors
Female
N/A
KIXEYE's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
KIXEYE NPS by Ethnicity
KIXEYE's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -82 | Caucasian | -82 |
Other -100 | Other | -100 |
KIXEYE NPS by Age
KIXEYE's NPS was rated -100 points by customers ages 36-40 and customers ages 66+ on Comparably.
KIXEYE NPS by Usage
KIXEYE's NPS was rated the highest by customers who have used KIXEYE's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -100 | 2 to 5 Years | -100 |
5 to 10 Years -40 | 5 to 10 Years | -40 |
Over 10 Years -100 | Over 10 Years | -100 |
KIXEYE Customer Reviews
Out of the 2 KIXEYE customer reviews 0 were positive and 2 were constructive. KIXEYE customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
KIXEYE Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of KIXEYE users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
KIXEYE Customer Loyalty Score by Gender
KIXEYE's Customer Loyalty score was rated 83 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of KIXEYE.
Male
83%
Yes
Female
N/A
Yes
KIXEYE Customer Loyalty Score by Ethnicity
KIXEYE's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of KIXEYE.
84
out of 100
Caucasian
78
out of 100
Other
KIXEYE Customer Loyalty Score by Age
KIXEYE's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of KIXEYE.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 100% | 36-40 | 100% |
61-65 70% | 61-65 | 70% |
66+ 100% | 66+ | 100% |
KIXEYE Customer Loyalty Score by Usage
KIXEYE's Customer Loyalty score was rated the highest by customers who have used KIXEYE's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
KIXEYE Customer Loyalty Score by Industry
KIXEYE's Customer Loyalty score was rated 100% by Construction industry customers.
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KIXEYE Product Quality
1.8/5
KIXEYE has an overall Product Quality score of 1.8 out of 5 stars rated by its users and customers.
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KIXEYE Product Information
KIXEYE’s product quality score is a 1.8 out of 5 as rated by its users and customers. Reviewers from the Construction industry rated KIXEYE's product the highest.
- Website
- http://www.kixeye.com
- Company Size
- 201-500 Employees
Industry
Tech
Gaming
SaaS
Quick Insights into KIXEYE Product Quality
KIXEYE's Product Quality score was rated highest by customers who have used KIXEYE's products/services for 5 to 10 Years, and rated lowest by customers who have used KIXEYE's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked KIXEYE's Product Quality.
Ranked KIXEYE Product Quality the Highest
Ranked KIXEYE Product Quality the Lowest
KIXEYE Product Quality Score by Gender
KIXEYE's Product Quality score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of KIXEYE.
Male
1.5/5
Female
N/A
KIXEYE Product Quality Score by Ethnicity
KIXEYE's Product Quality score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of KIXEYE.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
KIXEYE Product Quality Score by Age
KIXEYE's Product Quality score was rated 1.5 stars by customers ages 36-40 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of KIXEYE.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
KIXEYE Product Quality Score by Usage
KIXEYE's Product Quality score was rated the highest by customers who have used KIXEYE's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
KIXEYE Product Quality Score by Industry
KIXEYE's Product Quality score was rated 2.3 stars by Construction industry customers.
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KIXEYE Pricing
KIXEYE ROI & Value For Money
1.6/5
KIXEYE has a value for money and ROI score of 1.6 out of 5 stars rated by its users and customers.
Sign Up to unlock KIXEYE's overall ROI score rated by its users and customers.
KIXEYE Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Construction industry.
Quick Insights into KIXEYE ROI
KIXEYE's ROI score was rated highest by customers who have used KIXEYE's products/services for 5 to 10 Years, and rated lowest by customers who have used KIXEYE's products/services for Over 10 Years.
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Ranked KIXEYE ROI the Highest
Ranked KIXEYE ROI the Lowest
KIXEYE ROI Score by Gender
KIXEYE's ROI score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of KIXEYE.
Male
1.5/5
Female
N/A
KIXEYE ROI Score by Ethnicity
KIXEYE's ROI score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of KIXEYE.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
KIXEYE ROI Score by Age
KIXEYE's ROI score was rated 1.5 stars by customers ages 36-40 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of KIXEYE.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
KIXEYE ROI Score by Usage
KIXEYE's ROI score was rated the highest by customers who have used KIXEYE's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
KIXEYE ROI Score by Industry
KIXEYE's ROI score was rated 2 stars by Construction industry customers.
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KIXEYE Customer Satisfaction (CSAT)
KIXEYE Customer Satisfaction (CSAT) Score
9 / 100
KIXEYE has an overall Customer Satisfaction score of 9 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
9%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
23%
Very Dissatisfied
68%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into KIXEYE Customer Satisfaction
KIXEYE's Customer Satisfaction score was rated highest by Male customers, and rated lowest by customers who have used KIXEYE's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked KIXEYE's Customer Satisfaction.
Ranked KIXEYE Customer Satisfaction the Highest
Ranked KIXEYE Customer Satisfaction the Lowest
KIXEYE Customer Satisfaction Score by Gender
KIXEYE's Customer Satisfaction score was rated 7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of KIXEYE.
7 / 100
MaleVery Satisfied | 7% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 36% | |
Very Dissatisfied | 57% |
KIXEYE Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
KIXEYE's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of KIXEYE.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
80%
CSAT according to Other
KIXEYE's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of KIXEYE.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
67%
Very Dissatisfied
33%
KIXEYE Customer Satisfaction Score by Age
KIXEYE's Customer Satisfaction score was rated 0 points by customers ages 36-40 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of KIXEYE.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 0% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 0% |
KIXEYE Customer Satisfaction Score by Usage
KIXEYE's Customer Satisfaction score was rated 0 points by customers who have used KIXEYE's products/services for 2 to 5 Years, and by customers with Over 10 Years of usage.
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KIXEYE Customer Service
1.6/5
KIXEYE has an overall Customer Service score of 1.6 out of 5 stars rated by its users and customers.
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About KIXEYE's Customer Service
Address
333 Bush Street, Floor 19, San Francisco, CA
Website
http://www.kixeye.com
Phone Number
415-956-3413
Quick Insights into KIXEYE Customer Service
KIXEYE's Customer Service score was rated highest by customers who have used KIXEYE's products/services for 5 to 10 Years, and rated lowest by customers who have used KIXEYE's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked KIXEYE's Customer Service score.
Ranked KIXEYE Customer Service the Highest
Ranked KIXEYE Customer Service the Lowest
KIXEYE Customer Service Score by Gender
KIXEYE's Customer Service score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of KIXEYE.
Male
1.5/5
Female
N/A
KIXEYE Customer Service Score by Ethnicity
KIXEYE's Customer Service score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of KIXEYE.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
KIXEYE Customer Service Score by Age
KIXEYE's Customer Service score was rated 1.5 stars by customers ages 36-40 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of KIXEYE.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
KIXEYE Customer Service Score by Usage
KIXEYE's Customer Service score was rated the highest by customers who have used KIXEYE's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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KIXEYE Customer Service Score by Industry
KIXEYE's Customer Service score was rated 2 stars by Construction industry customers.
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KIXEYE as an Employer
3.8/5
KIXEYE has a 3.8/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
KIXEYE scored a -72 for Net Promoter Score and a -10 for Employee Net Promoter Score. NPS gauges how likely a customer of KIXEYE would recommend the brand to a friend. ENPS measures how likely KIXEYE employees would recommend working at KIXEYE to a friend.
Net Promoter Score
-72
NPS Score
| 9% | Promoters |
|---|---|
| 10% | Passive |
| 81% | Detractors |
Employee Net Promoter Score
-10
eNPS Score
| 40% | Promoters |
|---|---|
| 10% | Passive |
| 50% | Detractors |
