45
NPS
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Klipboard
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About Klipboard's Brand
Our culture is built on collaboration, innovation, and mutual respect. We like to celebrate successes and support each other through challenges. Regular social events, wellness programs, and community engagements are just a few of the ways in which we foster a vibrant and inclusive workplace. Individuality is celebrated, and your contributions make a real impact.
Brand at a Glance
69%
Customer Loyalty
3.7/5
Product Quality
3.3/5
Pricing
3/5
Customer Service
Klipboard NPS
Klipboard's Net Promoter Score (NPS) is a 45 with 66% Promoters, 13% Passives, and 21% Detractors. Net Promoter Score tracks whether Klipboard's customers would recommend using the product based on a scale of -100 to 100.
Klipboard Overall NPS
| 66% | Promoters |
|---|---|
| 13% | Passives |
| 21% | Detractors |
Klipboard NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 78 | Aug 2020 | 78 |
May 2022 71 | May 2022 | 71 |
Aug 2022 67 | Aug 2022 | 67 |
May 2023 60 | May 2023 | 60 |
Aug 2023 54 | Aug 2023 | 54 |
Mar 2024 55 | Mar 2024 | 55 |
Jul 2024 51 | Jul 2024 | 51 |
Aug 2024 47 | Aug 2024 | 47 |
Sep 2024 45 | Sep 2024 | 45 |
Dec 2024 44 | Dec 2024 | 44 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Klipboard NPS by Gender
Klipboard's NPS was rated -33 by Male customers on Comparably.
Male
-33
Klipboard's NPS was rated -33 by Male customers on Comparably.
0%
Promoters
67%
Passives
33%
Detractors
Female
N/A
Klipboard's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Klipboard NPS by Usage
Klipboard's NPS was rated 54 points by customers who have used Klipboard's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 54 | 1 to 2 Years | 54 |
Klipboard Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Klipboard users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Klipboard Customer Loyalty Score by Gender
Klipboard's Customer Loyalty score was rated 70 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Klipboard.
Male
70%
Yes
Female
N/A
Yes
Klipboard Product Quality
3.7/5
Klipboard has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Klipboard Product Information
Klipboard serves markets in the United States, Europe, Middle-East and Africa, Australia, Canada, and United Kingdom. Klipboard supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Klipboard’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- https://www.klipboard.com
- Company Size
- 1,001-5,000 Employees
Languages Supported
English
Product Type
Mobile Software
Employee Scheduling Software
Facility Management Software
Maintenance Management Software
Electronic Data Capture Software
Field Service Management (FSM) Software
Field Activity Management Software
HVAC Software
Quick Insights into Klipboard Product Quality
Klipboard's Product Quality score was rated highest by customers who have used Klipboard's products/services for 1 to 2 Years, and rated lowest by customers who have used Klipboard's products/services for Less than 1 Year.
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Ranked Klipboard Product Quality the Highest
Ranked Klipboard Product Quality the Lowest
Klipboard Product Quality Score by Gender
Klipboard's Product Quality score was rated 2.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Klipboard.
Male
2.8/5
Female
N/A
Klipboard Product Quality Score by Usage
Klipboard's Product Quality score was rated the highest by customers who have used Klipboard's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Klipboard Pricing
Klipboard ROI & Value For Money
3.3/5
Klipboard has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Klipboard Pricing Plans
Klipboard has a pricing structure that accommodates small, medium, and large businesses. Starting from £29/month, Klipboard uses a subscription model and offers the following: Innovator Subscription: £29/$39 per user/month, -, and Unlimited Storage, CRM & Document Management, Drag and Drop Scheduler, Performance Dashboard.
Who Uses Klipboard?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Klipboard ROI
Klipboard's ROI score was rated highest by Male customers.
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Ranked Klipboard ROI the Highest
Klipboard ROI Score by Gender
Klipboard's ROI score was rated 2.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Klipboard.
Male
2.8/5
Female
N/A
Klipboard Customer Satisfaction (CSAT)
Klipboard Customer Satisfaction (CSAT) Score
57 / 100
Klipboard has an overall Customer Satisfaction score of 57 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
14%
Satisfied
43%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
43%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Klipboard Customer Satisfaction
Klipboard's Customer Satisfaction score was rated highest by Male customers.
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Ranked Klipboard Customer Satisfaction the Highest
Klipboard Customer Satisfaction Score by Gender
Klipboard's Customer Satisfaction score was rated 67 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Klipboard.
67 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Klipboard Customer Service
3/5
Klipboard has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Klipboard's Customer Service
Address
London, United Kingdom
Website
https://www.klipboard.com
Quick Insights into Klipboard Customer Service
Klipboard's Customer Service score was rated highest by Male customers.
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Ranked Klipboard Customer Service the Highest
Klipboard Customer Service Score by Gender
Klipboard's Customer Service score was rated 3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Klipboard.
Male
3/5
Female
N/A
Klipboard as an Employer
Consumer vs. Employees
Klipboard scored a 45 for Net Promoter Score and a 5 for Employee Net Promoter Score. NPS gauges how likely a customer of Klipboard would recommend the brand to a friend. ENPS measures how likely Klipboard employees would recommend working at Klipboard to a friend.
Net Promoter Score
45
NPS Score
| 66% | Promoters |
|---|---|
| 13% | Passive |
| 21% | Detractors |
Employee Net Promoter Score
5
eNPS Score
| 43% | Promoters |
|---|---|
| 19% | Passive |
| 38% | Detractors |
