22
NPS
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Klook
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About Klook's Brand
Klook, we hope to see local communities thrive as a result of tourism.
Brand at a Glance
76%
Customer Loyalty
3.5/5
Product Quality
3.6/5
Pricing
3.5/5
Customer Service
Klook NPS
Klook's Net Promoter Score (NPS) is a 22 with 44% Promoters, 34% Passives, and 22% Detractors. Net Promoter Score tracks whether Klook's customers would recommend using the product based on a scale of -100 to 100.
Klook Overall NPS
| 44% | Promoters |
|---|---|
| 34% | Passives |
| 22% | Detractors |
Klook NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 47 | Sep 2022 | 47 |
Nov 2022 44 | Nov 2022 | 44 |
Dec 2022 38 | Dec 2022 | 38 |
Jan 2023 35 | Jan 2023 | 35 |
Sep 2023 38 | Sep 2023 | 38 |
Oct 2023 31 | Oct 2023 | 31 |
Nov 2023 24 | Nov 2023 | 24 |
Dec 2023 23 | Dec 2023 | 23 |
Jan 2024 25 | Jan 2024 | 25 |
Feb 2024 23 | Feb 2024 | 23 |
Apr 2024 23 | Apr 2024 | 23 |
Jul 2024 21 | Jul 2024 | 21 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Klook NPS by Gender
Klook's NPS was rated -10 by Female customers on Comparably.
Female
-10
Klook's NPS was rated -10 by Female customers on Comparably.
20%
Promoters
50%
Passives
30%
Detractors
Male
N/A
Klook's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Klook NPS by Ethnicity
Klook's NPS was rated -13 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander -13 | Asian or Pacific Islander | -13 |
Klook NPS by Age
Klook's NPS was rated 20 points by customers ages 18-25 on Comparably.
Klook NPS by Usage
Klook's NPS was rated -20 points by customers who have used Klook's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -20 | 1 to 2 Years | -20 |
Klook Customer Reviews
Out of the 2 Klook customer reviews 2 were positive and 0 were constructive. Klook customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Klook Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Klook users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Klook Customer Loyalty Score by Gender
Klook's Customer Loyalty score was rated 73 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Klook.
Female
73%
Yes
Male
N/A
Yes
Klook Customer Loyalty Score by Ethnicity
Klook's Customer Loyalty score was rated 66% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Klook.
66
out of 100
Asian or Pacific Islander
Klook Customer Loyalty Score by Age
Klook's Customer Loyalty score was rated 82% by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Klook.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 82% | 18-25 | 82% |
Klook Customer Loyalty Score by Usage
Klook's Customer Loyalty score was rated 64% by customers who have used Klook's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Klook Product Quality
3.5/5
Klook has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Klook Product Information
Klook’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.klook.com
- Company Size
- 11-50 Employees
Industry
Tech
SaaS
Travel
Quick Insights into Klook Product Quality
Klook's Product Quality score was rated highest by customers ages 18-25.
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Ranked Klook Product Quality the Highest
Klook Product Quality Score by Gender
Klook's Product Quality score was rated 3.8 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Klook.
Female
3.8/5
Male
N/A
Klook Product Quality Score by Ethnicity
Klook's Product Quality score was rated 3.8 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Klook.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Klook Product Quality Score by Age
Klook's Product Quality score was rated 3.9 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Klook.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
Klook Product Quality Score by Usage
Klook's Product Quality score was rated 3.4 stars by customers who have used Klook's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Klook Pricing
Klook ROI & Value For Money
3.6/5
Klook has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Quick Insights into Klook ROI
Klook's ROI score was rated highest by Female customers.
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Ranked Klook ROI the Highest
Klook ROI Score by Gender
Klook's ROI score was rated 3.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Klook.
Female
3.6/5
Male
N/A
Klook ROI Score by Ethnicity
Klook's ROI score was rated 3.5 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Klook.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Klook ROI Score by Age
Klook's ROI score was rated 3.5 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Klook.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
Klook ROI Score by Usage
Klook's ROI score was rated 3.4 stars by customers who have used Klook's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Klook Customer Satisfaction (CSAT)
Klook Customer Satisfaction (CSAT) Score
77 / 100
Klook has an overall Customer Satisfaction score of 77 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
27%
Satisfied
50%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
0%
Very Dissatisfied
5%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Klook Customer Satisfaction
Klook's Customer Satisfaction score was rated highest by Female customers.
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Ranked Klook Customer Satisfaction the Highest
Klook Customer Satisfaction Score by Gender
Klook's Customer Satisfaction score was rated 89 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Klook.
89 / 100
FemaleVery Satisfied | 11% | |
|---|---|---|
Satisfied | 78% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 11% |
Klook Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Klook's Customer Satisfaction (CSAT) score was rated 87% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Klook.
87 / 100
Very Satisfied
12%
Satisfied
75%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
13%
Klook Customer Service
3.5/5
Klook has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Klook's Customer Service
Address
235 Wing Lok Street, Sheung Wan, Shunk, PA Hong Kong
Website
http://www.klook.com
Phone Number
85234626208
Quick Insights into Klook Customer Service
Klook's Customer Service score was rated highest by customers ages 18-25.
Sign Up to unlock insights into how customers have ranked Klook's Customer Service score.
Ranked Klook Customer Service the Highest
Klook Customer Service Score by Gender
Klook's Customer Service score was rated 3.2 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Klook.
Female
3.2/5
Male
N/A
Klook Customer Service Score by Ethnicity
Klook's Customer Service score was rated 3 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Klook.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 3 | Asian or Pacific Islander | 3 |
Klook Customer Service Score by Age
Klook's Customer Service score was rated 3.5 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Klook.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
Klook Customer Service Score by Usage
Klook's Customer Service score was rated 3.2 stars by customers who have used Klook's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Klook as an Employer
2.6/5
Klook has a 2.6/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Klook scored a 22 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Klook would recommend the brand to a friend. ENPS measures how likely Klook employees would recommend working at Klook to a friend.
Net Promoter Score
22
NPS Score
| 44% | Promoters |
|---|---|
| 34% | Passive |
| 22% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 36% | Promoters |
|---|---|
| 28% | Passive |
| 36% | Detractors |
