-34
NPS
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Knauf
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About Knauf's Brand
Brand at a Glance
68%
Customer Loyalty
3.3/5
Product Quality
3/5
Pricing
3.5/5
Customer Service
Knauf NPS
Knauf's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Knauf's customers would recommend using the product based on a scale of -100 to 100.
Knauf Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Knauf NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2024 100 | Aug 2024 | 100 |
Jul 2025 -33 | Jul 2025 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Knauf NPS by Ethnicity
Knauf's NPS was rated -34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
Knauf Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Knauf users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Knauf Customer Loyalty Score by Ethnicity
Knauf's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Knauf.
70
out of 100
Caucasian
Knauf Product Quality
3.3/5
Knauf has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Knauf Product Information
Knauf’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- www.knauf.com
- Company Size
- 10,000+ Employees
Quick Insights into Knauf Product Quality
Knauf's Product Quality score was rated highest by Caucasian customers.
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Ranked Knauf Product Quality the Highest
Knauf Product Quality Score by Ethnicity
Knauf's Product Quality score was rated 3.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Knauf.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Knauf Pricing
Knauf ROI & Value For Money
3/5
Knauf has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Quick Insights into Knauf ROI
Knauf's ROI score was rated highest by Caucasian customers.
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Ranked Knauf ROI the Highest
Knauf ROI Score by Ethnicity
Knauf's ROI score was rated 2.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Knauf.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Knauf Customer Satisfaction (CSAT)
Knauf Customer Satisfaction (CSAT) Score
50 / 100
Knauf has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Knauf Customer Service
3.5/5
Knauf has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Knauf's Customer Service
Address
Am Bahnhof 7, Iphofen, 97346
Website
www.knauf.com
Quick Insights into Knauf Customer Service
Knauf's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Knauf's Customer Service score.
Ranked Knauf Customer Service the Highest
Knauf Customer Service Score by Ethnicity
Knauf's Customer Service score was rated 3.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Knauf.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Consumer vs. Employees
Knauf scored a -34 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Knauf would recommend the brand to a friend. ENPS measures how likely Knauf employees would recommend working at Knauf to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
