0
NPS
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Knock
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About Knock's Brand
Knock offers an interest-free Home Swap loan you can use for a down payment, repairs, and overlapping mortgage payments.
Brand at a Glance
10%
Customer Loyalty
3.2/5
Product Quality
2.5/5
Pricing
1.5/5
Customer Service
Knock NPS
Knock's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Knock's customers would recommend using the product based on a scale of -100 to 100.
Knock Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Knock NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 -100 | Jun 2022 | -100 |
Apr 2023 0 | Apr 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Knock Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Knock users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Knock Product Quality
3.2/5
Knock has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Knock's overall Product Quality score rated by its users and customers.
Knock Product Information
Knock’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.knock.com
- Company Size
- 201-500 Employees
Industry
Real Estate
Knock Pricing
Knock ROI & Value For Money
2.5/5
Knock has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Knock's overall ROI score rated by its users and customers.
Knock Customer Satisfaction (CSAT)
Knock Customer Satisfaction (CSAT) Score
50 / 100
Knock has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Knock Customer Service
1.5/5
Knock has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Knock's overall Customer Service score rated by its users and customers.
About Knock's Customer Service
Address
New York City, NY
Website
http://www.knock.com
Knock's Social Links
Consumer vs. Employees
Knock scored a 0 for Net Promoter Score and a 67 for Employee Net Promoter Score. NPS gauges how likely a customer of Knock would recommend the brand to a friend. ENPS measures how likely Knock employees would recommend working at Knock to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
67
eNPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
