34
NPS
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Knorr-Bremse
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About Knorr-Bremse's Brand
The Knorr-Bremse based in Munich, is a manufacturer of braking systems for rail and commercial vehicles. For more than 110 years now the company has pioneered the development, production, marketing and servicing of state-of-the-art braking systems. In 2015, Knorr-Bremse reported sales of EUR 5.8 billion and employed more than 24,000 people worldwide. The Rail Vehicle Systems division of this company equips mass transit vehicles such as metro cars and light rail vehicles, as well as freight trains, locomotives, mainline passenger trains and high-speed trains with highly advanced products. Along with braking systems these include intelligent entrance systems, HVAC systems, auxiliary power supply systems, control components and windscreen wiper systems, platform screen doors, friction material, driver assistance systems and control technology. In addition, Knorr-Bremse offers driving simulators and e-learning systems for optimum train crew training. The Commercial Vehicle Systems division offers its customers braking systems for trucks, buses, trailers and agricultural machinery. In the chassis systems sector, Knorr-Bremse is a leading player in electronic controls and driver assistance systems as well as in air supply systems. The other product fields include powertrain-related systems and torsional vibration dampers for diesel engines. With all of its products Knorr-Bremse makes a decisive contribution to safety on road and rail around the world. Every day more than one billion people worldwide put their trust in Knorr-Bremse systems. The company's corporate development team seeks to expand its business operations through mergers and acquisitions.
Brand at a Glance
100%
Customer Loyalty
4.1/5
Product Quality
5/5
Pricing
4.7/5
Customer Service
Knorr-Bremse NPS
Knorr-Bremse's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Knorr-Bremse's customers would recommend using the product based on a scale of -100 to 100.
Knorr-Bremse Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Knorr-Bremse NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 -100 | Feb 2021 | -100 |
Mar 2022 0 | Mar 2022 | 0 |
Jan 2023 33 | Jan 2023 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Knorr-Bremse Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Knorr-Bremse users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Knorr-Bremse Product Quality
4.1/5
Knorr-Bremse has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Knorr-Bremse's overall Product Quality score rated by its users and customers.
Knorr-Bremse Product Information
Knorr-Bremse’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- www.knorr-bremse.com
- Company Size
- 10,000+ Employees
Knorr-Bremse Pricing
Knorr-Bremse ROI & Value For Money
5/5
Knorr-Bremse has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Knorr-Bremse's overall ROI score rated by its users and customers.
Knorr-Bremse Customer Satisfaction (CSAT)
Knorr-Bremse Customer Satisfaction (CSAT) Score
100 / 100
Knorr-Bremse has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Knorr-Bremse Customer Service
4.7/5
Knorr-Bremse has an overall Customer Service score of 4.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Knorr-Bremse's overall Customer Service score rated by its users and customers.
About Knorr-Bremse's Customer Service
Address
Moosacher Str. 80, Munich, 80809
Website
www.knorr-bremse.com
Consumer vs. Employees
Knorr-Bremse scored a 34 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Knorr-Bremse would recommend the brand to a friend. ENPS measures how likely Knorr-Bremse employees would recommend working at Knorr-Bremse to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
