0
NPS
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Brand Page
Knotch
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About Knotch's Brand
Knotch gives you all you need to understand the impact of your branded content.
Brand at a Glance
10%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4/5
Customer Service
Knotch NPS
Knotch's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Knotch's customers would recommend using the product based on a scale of -100 to 100.
Knotch Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Knotch NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 0 | Jun 2021 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Knotch Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Knotch users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Knotch Product Quality
4/5
Knotch has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Knotch's overall Product Quality score rated by its users and customers.
Knotch Product Information
Knotch’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- https://www.knotch.it/
- Company Size
- 11-50 Employees
Industry
Tech
AdTech
Analytics
Content
Media
SaaS
Sports & Entertainment
Knotch Pricing
Knotch ROI & Value For Money
4/5
Knotch has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Knotch's overall ROI score rated by its users and customers.
Knotch Customer Service
4/5
Knotch has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Knotch's overall Customer Service score rated by its users and customers.
About Knotch's Customer Service
Address
334 Kearny Street, San Francisco, CA 94108
Website
https://www.knotch.it/
Phone Number
415-735-5725
Consumer vs. Employees
Knotch scored a 0 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Knotch would recommend the brand to a friend. ENPS measures how likely Knotch employees would recommend working at Knotch to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
