50
NPS
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Knowles
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About Knowles' Brand
Knowles offers a growing range of micro-acoustic, electro-mechanical, and related technology platforms.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
Knowles NPS
Knowles's Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether Knowles's customers would recommend using the product based on a scale of -100 to 100.
Knowles Overall NPS
| 50% | Promoters |
|---|---|
| 50% | Passives |
| 0% | Detractors |
Knowles NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 0 | May 2021 | 0 |
Dec 2022 50 | Dec 2022 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Knowles Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Knowles users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Knowles Product Quality
5/5
Knowles has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Knowles' overall Product Quality score rated by its users and customers.
Knowles Product Information
Knowles’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.knowles.com
- Company Size
- 5,001-10,000 Employees
Industry
Semiconductors
Knowles Pricing
Knowles ROI & Value For Money
4.5/5
Knowles has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Knowles' overall ROI score rated by its users and customers.
Knowles Customer Satisfaction (CSAT)
Knowles Customer Satisfaction (CSAT) Score
100 / 100
Knowles has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Knowles Customer Service
4.5/5
Knowles has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Knowles' overall Customer Service score rated by its users and customers.
About Knowles's Customer Service
Address
1151 Maplewood Dr, Itasca, IL 60143
Website
http://www.knowles.com
Phone Number
1-630-250-5100
Knowles's Social Links
Knowles as an Employer
4.6/5
Knowles has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Knowles scored a 50 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of Knowles would recommend the brand to a friend. ENPS measures how likely Knowles employees would recommend working at Knowles to a friend.
Net Promoter Score
50
NPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 41% | Promoters |
|---|---|
| 43% | Passive |
| 16% | Detractors |
