0
NPS
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Koc Holding
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About Koc Holding's Brand
The Ko family, one of Turkey's wealthiest families, controls the company with its headquarters in Nakka tepe, Istanbul.
Brand at a Glance
76%
Customer Loyalty
3.5/5
Product Quality
3.6/5
Pricing
3.9/5
Customer Service
Koc Holding NPS
Koc Holding's Net Promoter Score (NPS) is a 0 with 38% Promoters, 24% Passives, and 38% Detractors. Net Promoter Score tracks whether Koc Holding's customers would recommend using the product based on a scale of -100 to 100.
Koc Holding Overall NPS
| 38% | Promoters |
|---|---|
| 24% | Passives |
| 38% | Detractors |
Koc Holding NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 100 | Feb 2021 | 100 |
Oct 2021 100 | Oct 2021 | 100 |
Dec 2021 33 | Dec 2021 | 33 |
Apr 2022 0 | Apr 2022 | 0 |
Aug 2022 -20 | Aug 2022 | -20 |
Dec 2022 -17 | Dec 2022 | -17 |
Feb 2023 -1 | Feb 2023 | -1 |
Oct 2023 -11 | Oct 2023 | -11 |
Dec 2023 -10 | Dec 2023 | -10 |
Jun 2024 0 | Jun 2024 | 0 |
Feb 2025 -8 | Feb 2025 | -8 |
Apr 2025 0 | Apr 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Koc Holding Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Koc Holding users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Koc Holding Product Quality
3.5/5
Koc Holding has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Koc Holding Product Information
Koc Holding’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.koc.com.tr/
- Company Size
- 10,000+ Employees
Koc Holding Pricing
Koc Holding ROI & Value For Money
3.6/5
Koc Holding has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Koc Holding Customer Satisfaction (CSAT)
Koc Holding Customer Satisfaction (CSAT) Score
49 / 100
Koc Holding has an overall Customer Satisfaction score of 49 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
24%
Satisfied
25%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
38%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Koc Holding Customer Service
3.9/5
Koc Holding has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Koc Holding's Customer Service
Website
http://www.koc.com.tr/
Phone Number
+90 216 531 0000
Koc Holding as an Employer
Consumer vs. Employees
Koc Holding scored a 0 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Koc Holding would recommend the brand to a friend. ENPS measures how likely Koc Holding employees would recommend working at Koc Holding to a friend.
Net Promoter Score
0
NPS Score
| 38% | Promoters |
|---|---|
| 24% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
