33
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Kohler
Marketing or Exec? Claim Your Free Account
About Kohler's Brand
As a recognized global brand, Kohler leads the way in design, craftsmanship and innovation.
Brand at a Glance
80%
Customer Loyalty
3.9/5
Product Quality
3.7/5
Pricing
3.8/5
Customer Service
Kohler NPS
Kohler's Net Promoter Score (NPS) is a 33 with 57% Promoters, 19% Passives, and 24% Detractors. Net Promoter Score tracks whether Kohler's customers would recommend using the product based on a scale of -100 to 100.
Kohler Overall NPS
| 57% | Promoters |
|---|---|
| 19% | Passives |
| 24% | Detractors |
Kohler NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2024 32 | Aug 2024 | 32 |
Sep 2024 31 | Sep 2024 | 31 |
Oct 2024 31 | Oct 2024 | 31 |
Nov 2024 31 | Nov 2024 | 31 |
Dec 2024 31 | Dec 2024 | 31 |
Jan 2025 32 | Jan 2025 | 32 |
Feb 2025 32 | Feb 2025 | 32 |
Mar 2025 32 | Mar 2025 | 32 |
Apr 2025 34 | Apr 2025 | 34 |
Aug 2025 32 | Aug 2025 | 32 |
Sep 2025 32 | Sep 2025 | 32 |
Nov 2025 32 | Nov 2025 | 32 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kohler NPS by Gender
Female customers rated Kohler's NPS 21 points higher than Male customers.
Male
7
Kohler's NPS was rated 7 by Male customers on Comparably.
39%
Promoters
29%
Passives
32%
Detractors
Female
28
Kohler's NPS was rated 28 by Female customers on Comparably.
57%
Promoters
14%
Passives
29%
Detractors
Kohler NPS by Ethnicity
Kohler's NPS was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 9 | Caucasian | 9 |
African American/Black 75 | African American/Black | 75 |
Asian or Pacific Islander 0 | Asian or Pacific Islander | 0 |
Other 20 | Other | 20 |
Kohler NPS by Age
Kohler's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.
Kohler NPS by Usage
Kohler's NPS was rated the highest by customers who have used Kohler's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
1 to 2 Years 33 | 1 to 2 Years | 33 |
2 to 5 Years 34 | 2 to 5 Years | 34 |
5 to 10 Years 64 | 5 to 10 Years | 64 |
Over 10 Years -5 | Over 10 Years | -5 |
Kohler Customer Reviews
Out of the 8 Kohler customer reviews 6 were positive and 2 were constructive. Kohler customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Kohler Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Kohler users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Kohler Customer Loyalty Score by Gender
Female customers rated Kohler's Customer Loyalty score 5% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Kohler.
Male
78%
Yes
Female
83%
Yes
Kohler Customer Loyalty Score by Ethnicity
Kohler's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Kohler.
75
out of 100
Caucasian
100
out of 100
African American/Black
91
out of 100
Asian or Pacific Islander
64
out of 100
Other
Kohler Customer Loyalty Score by Age
Kohler's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Kohler.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 87% | 18-25 | 87% |
26-30 40% | 26-30 | 40% |
31-35 100% | 31-35 | 100% |
36-40 70% | 36-40 | 70% |
41-45 89% | 41-45 | 89% |
46-50 100% | 46-50 | 100% |
51-55 100% | 51-55 | 100% |
56-60 55% | 56-60 | 55% |
61-65 78% | 61-65 | 78% |
66+ 61% | 66+ | 61% |
Kohler Customer Loyalty Score by Usage
Kohler's Customer Loyalty score was rated the highest by customers who have used Kohler's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Kohler Customer Loyalty Score by Industry
Kohler's Customer Loyalty score was rated the highest by Manufacturing and Machinery industry customers, and the lowest by Government and Public Policy industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Kohler Product Quality
3.9/5
Kohler has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Kohler's overall Product Quality score rated by its users and customers.
Kohler Product Information
Kohler’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Manufacturing and Machinery industry rated Kohler's product the highest. Reviewers from the Government and Public Policy industry rated Kohler the lowest at 2.6.
- Website
- http://www.kohler.com
- Company Size
- 10,000+ Employees
Industry
Hardware and Devices
Quick Insights into Kohler Product Quality
Kohler's Product Quality score was rated highest by African American/Black customers, and rated lowest by customers ages 36-40.
Sign Up to unlock insights into how customers have ranked Kohler's Product Quality.
Ranked Kohler Product Quality the Highest
Ranked Kohler Product Quality the Lowest
Kohler Product Quality Score by Gender
Kohler's Product Quality score was rated 3.6 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Kohler.
Male
3.6/5
Female
3.6/5
Kohler Product Quality Score by Ethnicity
Kohler's Product Quality score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Kohler.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
African American/Black 5 | African American/Black | 5 |
Asian or Pacific Islander 3.1 | Asian or Pacific Islander | 3.1 |
Other 3.5 | Other | 3.5 |
Kohler Product Quality Score by Age
Kohler's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Kohler.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
26-30 3 | 26-30 | 3 |
31-35 4.1 | 31-35 | 4.1 |
36-40 2 | 36-40 | 2 |
41-45 4.7 | 41-45 | 4.7 |
46-50 4.6 | 46-50 | 4.6 |
51-55 3.1 | 51-55 | 3.1 |
56-60 2.5 | 56-60 | 2.5 |
61-65 2.5 | 61-65 | 2.5 |
66+ 2.8 | 66+ | 2.8 |
Kohler Product Quality Score by Usage
Kohler's Product Quality score was rated the highest by customers who have used Kohler's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Kohler Product Quality Score by Industry
Kohler's Product Quality score was rated the highest by Manufacturing and Machinery industry customers, and the lowest by Government and Public Policy industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Kohler Pricing
Kohler ROI & Value For Money
3.7/5
Kohler has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Kohler's overall ROI score rated by its users and customers.
Kohler Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Manufacturing and Machinery industry. The users from the Government and Public Policy industry think that they had the lowest ROI from Kohler.
Quick Insights into Kohler ROI
Kohler's ROI score was rated highest by customers ages 31-35, and rated lowest by customers ages 66+.
Sign Up to unlock insights into how customers have ranked Kohler's ROI score.
Ranked Kohler ROI the Highest
Ranked Kohler ROI the Lowest
Kohler ROI Score by Gender
Female customers rated Kohler's ROI score 0.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Kohler.
Male
3.2/5
Female
3.7/5
Kohler ROI Score by Ethnicity
Kohler's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Kohler.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
African American/Black 3.7 | African American/Black | 3.7 |
Asian or Pacific Islander 3.4 | Asian or Pacific Islander | 3.4 |
Other 3 | Other | 3 |
Kohler ROI Score by Age
Kohler's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Kohler.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
26-30 3.8 | 26-30 | 3.8 |
31-35 4.6 | 31-35 | 4.6 |
36-40 2.6 | 36-40 | 2.6 |
41-45 4.5 | 41-45 | 4.5 |
46-50 4.3 | 46-50 | 4.3 |
51-55 2.8 | 51-55 | 2.8 |
56-60 2.7 | 56-60 | 2.7 |
61-65 2.5 | 61-65 | 2.5 |
66+ 2.3 | 66+ | 2.3 |
Kohler ROI Score by Usage
Kohler's ROI score was rated the highest by customers who have used Kohler's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Kohler ROI Score by Industry
Kohler's ROI score was rated the highest by Manufacturing and Machinery industry customers, and the lowest by Government and Public Policy industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Kohler Customer Satisfaction (CSAT)
Kohler Customer Satisfaction (CSAT) Score
73 / 100
Kohler has an overall Customer Satisfaction score of 73 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
44%
Satisfied
29%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
7%
Very Dissatisfied
12%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Kohler Customer Satisfaction
Kohler's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers ages 56-60.
Sign Up to unlock insights into how customers have ranked Kohler's Customer Satisfaction.
Ranked Kohler Customer Satisfaction the Highest
Ranked Kohler Customer Satisfaction the Lowest
Kohler Customer Satisfaction Score by Gender
Female customers rated Kohler's Customer Satisfaction score 9 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Kohler.
63 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 38% | |
Neither Satisfied nor Dissatisfied | 4% | |
Dissatisfied | 13% | |
Very Dissatisfied | 20% |
72 / 100
FemaleVery Satisfied | 43% | |
|---|---|---|
Satisfied | 29% | |
Neither Satisfied nor Dissatisfied | 7% | |
Dissatisfied | 7% | |
Very Dissatisfied | 14% |
Kohler Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Kohler's Customer Satisfaction (CSAT) score was rated 55% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Kohler.
55 / 100
Very Satisfied
35%
Satisfied
20%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
15%
Very Dissatisfied
25%
CSAT according to African American/Black
Kohler's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Kohler.
100 / 100
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Kohler's Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Kohler.
67 / 100
Very Satisfied
22%
Satisfied
45%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
11%
Very Dissatisfied
11%
CSAT according to Other
Kohler's Customer Satisfaction (CSAT) score was rated 75% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Kohler.
75 / 100
Very Satisfied
0%
Satisfied
75%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
Kohler Customer Satisfaction Score by Age
Kohler's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Kohler.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% | |||||||||||||||
| 26-30 | 33% | |||||||||||||||
| 36-40 | 33% | |||||||||||||||
| 41-45 | 100% | |||||||||||||||
| 46-50 | 100% | |||||||||||||||
| 51-55 | 67% | |||||||||||||||
| 56-60 | 25% | |||||||||||||||
| 61-65 | 33% | |||||||||||||||
| 66+ | 40% |
Kohler Customer Satisfaction Score by Usage
Kohler's Customer Satisfaction score was rated the highest by customers who have used Kohler's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Kohler Customer Satisfaction Score by Industry
Kohler's Customer Satisfaction score was rated the highest by Manufacturing and Machinery industry customers, and the lowest by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Kohler Customer Satisfaction Score by Industry",
"text": "Kohler's Customer Satisfaction score was rated the highest by Manufacturing and Machinery industry customers, and the lowest by Aerospace and Aviation industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 76,
"stars": 0,
"csatScore": 76,
"text": "Kohler's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 76
},
{
"label": "Accounting",
"groupId": 495,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Kohler's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "Kohler's Customer Satisfaction score is rated by Aerospace and Aviation customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 50
},
{
"label": "Manufacturing and Machinery",
"groupId": 533,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Kohler's Customer Satisfaction score is rated by Manufacturing and Machinery customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
}
]
}Kohler Customer Service
3.8/5
Kohler has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Kohler's overall Customer Service score rated by its users and customers.
About Kohler's Customer Service
Address
444 Highland Drive, Kohler, WI
Website
http://www.kohler.com
Phone Number
1(800) 456-4537
Quick Insights into Kohler Customer Service
Kohler's Customer Service score was rated highest by customers ages 46-50, and rated lowest by customers ages 66+.
Sign Up to unlock insights into how customers have ranked Kohler's Customer Service score.
Ranked Kohler Customer Service the Highest
Ranked Kohler Customer Service the Lowest
Kohler Customer Service Score by Gender
Female customers rated Kohler's Customer Service score 0.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Kohler.
Male
3.3/5
Female
3.7/5
Kohler Customer Service Score by Ethnicity
Kohler's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Kohler.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
African American/Black 4.6 | African American/Black | 4.6 |
Asian or Pacific Islander 3.3 | Asian or Pacific Islander | 3.3 |
Other 3.3 | Other | 3.3 |
Kohler Customer Service Score by Age
Kohler's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Kohler.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
26-30 3.8 | 26-30 | 3.8 |
31-35 4.3 | 31-35 | 4.3 |
36-40 2.5 | 36-40 | 2.5 |
41-45 4.5 | 41-45 | 4.5 |
46-50 4.6 | 46-50 | 4.6 |
51-55 2.5 | 51-55 | 2.5 |
56-60 2.2 | 56-60 | 2.2 |
61-65 2.5 | 61-65 | 2.5 |
66+ 2.2 | 66+ | 2.2 |
Kohler Customer Service Score by Usage
Kohler's Customer Service score was rated the highest by customers who have used Kohler's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Kohler Customer Service Score by Industry
Kohler's Customer Service score was rated the highest by Manufacturing and Machinery industry customers, and the lowest by Government and Public Policy industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Kohler as an Employer
4.3/5
Kohler has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Kohler scored a 33 for Net Promoter Score and a 23 for Employee Net Promoter Score. NPS gauges how likely a customer of Kohler would recommend the brand to a friend. ENPS measures how likely Kohler employees would recommend working at Kohler to a friend.
Net Promoter Score
33
NPS Score
| 57% | Promoters |
|---|---|
| 19% | Passive |
| 24% | Detractors |
Employee Net Promoter Score
23
eNPS Score
| 52% | Promoters |
|---|---|
| 19% | Passive |
| 29% | Detractors |
