55
NPS
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Kokuyo Camlin
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About Kokuyo Camlin's Brand
Manufacturer of stationery products and art materials. The company offers technical and drawing instruments, writing instruments, office stationery, adhesives, notebooks, fine art, hobby art and scholastic products.
Brand at a Glance
77%
Customer Loyalty
3.9/5
Product Quality
3.7/5
Pricing
4/5
Customer Service
Kokuyo Camlin NPS
Kokuyo Camlin's Net Promoter Score (NPS) is a 55 with 68% Promoters, 19% Passives, and 13% Detractors. Net Promoter Score tracks whether Kokuyo Camlin's customers would recommend using the product based on a scale of -100 to 100.
Kokuyo Camlin Overall NPS
| 68% | Promoters |
|---|---|
| 19% | Passives |
| 13% | Detractors |
Kokuyo Camlin NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 100 | Oct 2022 | 100 |
Nov 2022 100 | Nov 2022 | 100 |
May 2023 100 | May 2023 | 100 |
Jun 2023 87 | Jun 2023 | 87 |
Aug 2023 88 | Aug 2023 | 88 |
Oct 2023 70 | Oct 2023 | 70 |
Nov 2023 72 | Nov 2023 | 72 |
Feb 2024 67 | Feb 2024 | 67 |
Mar 2024 68 | Mar 2024 | 68 |
Jun 2024 57 | Jun 2024 | 57 |
Dec 2024 60 | Dec 2024 | 60 |
Mar 2025 55 | Mar 2025 | 55 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kokuyo Camlin Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Kokuyo Camlin users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Kokuyo Camlin Product Quality
3.9/5
Kokuyo Camlin has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Kokuyo Camlin Product Information
Kokuyo Camlin’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- www.kokuyocamlin.com
- Company Size
- 1,001-5,000 Employees
Kokuyo Camlin Pricing
Kokuyo Camlin ROI & Value For Money
3.7/5
Kokuyo Camlin has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Kokuyo Camlin Customer Satisfaction (CSAT)
Kokuyo Camlin Customer Satisfaction (CSAT) Score
93 / 100
Kokuyo Camlin has an overall Customer Satisfaction score of 93 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
43%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
7%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Kokuyo Camlin Customer Service
4/5
Kokuyo Camlin has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Kokuyo Camlin's Customer Service
Address
, Mumbai, 400093
Website
www.kokuyocamlin.com
Phone Number
7
Consumer vs. Employees
Kokuyo Camlin scored a 55 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Kokuyo Camlin would recommend the brand to a friend. ENPS measures how likely Kokuyo Camlin employees would recommend working at Kokuyo Camlin to a friend.
Net Promoter Score
55
NPS Score
| 68% | Promoters |
|---|---|
| 19% | Passive |
| 13% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
