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Komatsu Ltd
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About Komatsu Ltd's Brand

Komatsu is a manufacturer and sale of construction and mining equipment, utilities, forest machines, and industrial machinery.

Brand at a Glance

78%
Customer Loyalty
4/5
Product Quality
4.2/5
Pricing
4.2/5
Customer Service
Komatsu Ltd CMO

Komatsu Ltd NPS

Komatsu Ltd's Net Promoter Score (NPS) is a 46 with 53% Promoters, 40% Passives, and 7% Detractors. Net Promoter Score tracks whether Komatsu Ltd's customers would recommend using the product based on a scale of -100 to 100.

Komatsu Ltd Overall NPS

46
NPS
53%Promoters
40%Passives
7%Detractors
Komatsu Ltd Overall NPS

Komatsu Ltd NPS Trend

-100
-50
0
50
100
Sep 2020
0
Sep 20200
Nov 2020
0
Nov 20200
Feb 2021
0
Feb 20210
Jul 2021
0
Jul 20210
Aug 2021
0
Aug 20210
Nov 2021
13
Nov 202113
Feb 2022
22
Feb 202222
Mar 2022
45
Mar 202245
May 2022
47
May 202247

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Komatsu Ltd Customer Reviews

What do you value most about this brand?
Work culture is very good
Review from Male / Other / 31-35

Komatsu Ltd Customer Loyalty

78%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

78% of Komatsu Ltd users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

PRO Demo Our Brand Intelligence Solutions

78
78%
22
22%
Komatsu Ltd Customer Loyalty

Komatsu Ltd Customer Loyalty Score by Industry

Komatsu Ltd's Customer Loyalty score was rated 55% by Construction industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Construction
55%

Komatsu Ltd Product Quality

4/5

Komatsu Ltd has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.

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Komatsu Ltd Product Information

Komatsu Ltd’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Construction industry rated Komatsu Ltd's product the highest.

Website
http://www.komatsu.com
Company Size
10,000+ Employees

Industry

Tech
Business Services
Energy
Real Estate
Construction

Quick Insights into Komatsu Ltd Product Quality

Komatsu Ltd's Product Quality score was rated highest by customers from the Construction industry.

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Ranked Komatsu Ltd Product Quality the Highest

Construction
4.5

Komatsu Ltd Product Quality Score by Industry

Komatsu Ltd's Product Quality score was rated 4.5 stars by Construction industry customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.

Construction
4.5

Komatsu Ltd Pricing

Komatsu Ltd ROI & Value For Money

4.2/5

Komatsu Ltd has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.

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Komatsu Ltd Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Construction industry.

Quick Insights into Komatsu Ltd ROI

Komatsu Ltd's ROI score was rated highest by customers from the Construction industry.

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Ranked Komatsu Ltd ROI the Highest

Construction
3.9

Komatsu Ltd ROI Score by Industry

Komatsu Ltd's ROI score was rated 3.9 stars by Construction industry customers.

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Construction
3.9

Komatsu Ltd Customer Service

4.2/5

Komatsu Ltd has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.

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About Komatsu Ltd's Customer Service

Address

Mina, NV United States of America


Website

http://www.komatsu.com


Phone Number

81355614711

Quick Insights into Komatsu Ltd Customer Service

Komatsu Ltd's Customer Service score was rated highest by customers from the Construction industry.

Sign Up Sign Up to unlock insights into how customers have ranked Komatsu Ltd's Customer Service score.

Ranked Komatsu Ltd Customer Service the Highest

Construction
4.2

Komatsu Ltd Customer Service Score by Industry

Komatsu Ltd's Customer Service score was rated 4.2 stars by Construction industry customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.

Construction
4.2

Komatsu Ltd as an Employer

4.6/5

Komatsu Ltd has a 4.6/5 stars for its overall company culture rated by their employees

  Komatsu Ltd CEO
top
5%
CEO of Komatsu Ltd

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Komatsu Ltd scored a 46 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Komatsu Ltd would recommend the brand to a friend. ENPS measures how likely Komatsu Ltd employees would recommend working at Komatsu Ltd to a friend.

Net Promoter Score

46
NPS Score
53%Promoters
40%Passive
7%Detractors

Employee Net Promoter Score

46
eNPS Score
64%Promoters
18%Passive
18%Detractors

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