21
NPS
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Komatsu Ltd
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About Komatsu Ltd's Brand
Komatsu is a manufacturer and sale of construction and mining equipment, utilities, forest machines, and industrial machinery.
Brand at a Glance
85%
Customer Loyalty
3.6/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
Komatsu Ltd CMO
Komatsu Ltd NPS
Komatsu Ltd's Net Promoter Score (NPS) is a 21 with 52% Promoters, 17% Passives, and 31% Detractors. Net Promoter Score tracks whether Komatsu Ltd's customers would recommend using the product based on a scale of -100 to 100.
Komatsu Ltd Overall NPS
| 52% | Promoters |
|---|---|
| 17% | Passives |
| 31% | Detractors |
Komatsu Ltd NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 19 | Aug 2023 | 19 |
Sep 2023 23 | Sep 2023 | 23 |
Oct 2023 16 | Oct 2023 | 16 |
Nov 2023 17 | Nov 2023 | 17 |
Dec 2023 16 | Dec 2023 | 16 |
Feb 2024 14 | Feb 2024 | 14 |
Mar 2024 15 | Mar 2024 | 15 |
Apr 2024 19 | Apr 2024 | 19 |
May 2024 20 | May 2024 | 20 |
Aug 2024 22 | Aug 2024 | 22 |
Jan 2025 24 | Jan 2025 | 24 |
Jun 2025 21 | Jun 2025 | 21 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Komatsu Ltd NPS by Gender
Komatsu Ltd's NPS was rated 24 by Male customers on Comparably.
Male
24
Komatsu Ltd's NPS was rated 24 by Male customers on Comparably.
53%
Promoters
18%
Passives
29%
Detractors
Female
N/A
Komatsu Ltd's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Komatsu Ltd NPS by Ethnicity
Komatsu Ltd's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Asian or Pacific Islander 34 | Asian or Pacific Islander | 34 |
Other 28 | Other | 28 |
Komatsu Ltd NPS by Age
Komatsu Ltd's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.
Komatsu Ltd NPS by Usage
Komatsu Ltd's NPS was rated the highest by customers who have used Komatsu Ltd's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 33 | Less than 1 Year | 33 |
1 to 2 Years 34 | 1 to 2 Years | 34 |
2 to 5 Years 40 | 2 to 5 Years | 40 |
Over 10 Years 0 | Over 10 Years | 0 |
Komatsu Ltd Customer Reviews
Out of the 5 Komatsu Ltd customer reviews 4 were positive and 1 was constructive. Komatsu Ltd customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Komatsu Ltd Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Komatsu Ltd users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Komatsu Ltd Customer Loyalty Score by Gender
Komatsu Ltd's Customer Loyalty score was rated 89 by Male customers on Comparably.
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Male
89%
Yes
Female
N/A
Yes
Komatsu Ltd Customer Loyalty Score by Ethnicity
Komatsu Ltd's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Komatsu Ltd.
100
out of 100
Caucasian
70
out of 100
Asian or Pacific Islander
100
out of 100
Other
Komatsu Ltd Customer Loyalty Score by Age
Komatsu Ltd's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Komatsu Ltd.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 78% | 41-45 | 78% |
46-50 70% | 46-50 | 70% |
Komatsu Ltd Customer Loyalty Score by Usage
Komatsu Ltd's Customer Loyalty score was rated the highest by customers who have used Komatsu Ltd's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Komatsu Ltd Customer Loyalty Score by Industry
Komatsu Ltd's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Construction industry customers.
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Komatsu Ltd Product Quality
3.6/5
Komatsu Ltd has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Komatsu Ltd Product Information
Komatsu Ltd’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Construction industry rated Komatsu Ltd's product the highest. Reviewers from the Tech industry rated Komatsu Ltd the lowest at 4.4.
- Website
- http://www.komatsu.com
- Company Size
- 10,000+ Employees
Industry
Tech
Business Services
Energy
Real Estate
Construction
Quick Insights into Komatsu Ltd Product Quality
Komatsu Ltd's Product Quality score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers who have used Komatsu Ltd's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Komatsu Ltd's Product Quality.
Ranked Komatsu Ltd Product Quality the Highest
Ranked Komatsu Ltd Product Quality the Lowest
Komatsu Ltd Product Quality Score by Gender
Komatsu Ltd's Product Quality score was rated 3.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Komatsu Ltd.
Male
3.8/5
Female
N/A
Komatsu Ltd Product Quality Score by Ethnicity
Komatsu Ltd's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Komatsu Ltd.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Asian or Pacific Islander 5 | Asian or Pacific Islander | 5 |
Other 3.3 | Other | 3.3 |
Komatsu Ltd Product Quality Score by Age
Komatsu Ltd's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Komatsu Ltd.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 4.7 | 41-45 | 4.7 |
46-50 3.1 | 46-50 | 3.1 |
Komatsu Ltd Product Quality Score by Usage
Komatsu Ltd's Product Quality score was rated the highest by customers who have used Komatsu Ltd's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Komatsu Ltd Product Quality Score by Industry
Komatsu Ltd's Product Quality score was rated the highest by Construction industry customers, and the lowest by Tech industry customers.
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Komatsu Ltd Pricing
Komatsu Ltd ROI & Value For Money
3.8/5
Komatsu Ltd has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Komatsu Ltd's overall ROI score rated by its users and customers.
Komatsu Ltd Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Construction industry think that they had the lowest ROI from Komatsu Ltd.
Quick Insights into Komatsu Ltd ROI
Komatsu Ltd's ROI score was rated highest by customers from the Tech industry, and rated lowest by customers ages 46-50.
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Ranked Komatsu Ltd ROI the Highest
Ranked Komatsu Ltd ROI the Lowest
Komatsu Ltd ROI Score by Gender
Komatsu Ltd's ROI score was rated 3.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Komatsu Ltd.
Male
3.8/5
Female
N/A
Komatsu Ltd ROI Score by Ethnicity
Komatsu Ltd's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Komatsu Ltd.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
Other 3.5 | Other | 3.5 |
Komatsu Ltd ROI Score by Age
Komatsu Ltd's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Komatsu Ltd.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 4.2 | 41-45 | 4.2 |
46-50 3.1 | 46-50 | 3.1 |
Komatsu Ltd ROI Score by Usage
Komatsu Ltd's ROI score was rated the highest by customers who have used Komatsu Ltd's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Komatsu Ltd ROI Score by Industry
Komatsu Ltd's ROI score was rated the highest by Tech industry customers, and the lowest by Construction industry customers.
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Komatsu Ltd Customer Satisfaction (CSAT)
Komatsu Ltd Customer Satisfaction (CSAT) Score
72 / 100
Komatsu Ltd has an overall Customer Satisfaction score of 72 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
46%
Satisfied
26%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
6%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Komatsu Ltd Customer Satisfaction
Komatsu Ltd's Customer Satisfaction score was rated highest by customers ages 41-45, and rated lowest by customers who have used Komatsu Ltd's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Komatsu Ltd's Customer Satisfaction.
Ranked Komatsu Ltd Customer Satisfaction the Highest
Ranked Komatsu Ltd Customer Satisfaction the Lowest
Komatsu Ltd Customer Satisfaction Score by Gender
Komatsu Ltd's Customer Satisfaction score was rated 71 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Komatsu Ltd.
71 / 100
MaleVery Satisfied | 57% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 0% | |
Very Dissatisfied | 15% |
Komatsu Ltd Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Komatsu Ltd's Customer Satisfaction (CSAT) score was rated 80% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Komatsu Ltd.
80 / 100
Very Satisfied
60%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
CSAT according to Asian or Pacific Islander
Komatsu Ltd's Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Komatsu Ltd.
67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Komatsu Ltd's Customer Satisfaction (CSAT) score was rated 57% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Komatsu Ltd.
57 / 100
Very Satisfied
43%
Satisfied
14%
Neither Satisfied nor Dissatisfied
29%
Dissatisfied
0%
Very Dissatisfied
14%
Komatsu Ltd Customer Satisfaction Score by Age
Komatsu Ltd's Customer Satisfaction score was rated 100 points by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Komatsu Ltd.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 100% |
Komatsu Ltd Customer Satisfaction Score by Usage
Komatsu Ltd's Customer Satisfaction score was rated the highest by customers who have used Komatsu Ltd's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Komatsu Ltd Customer Satisfaction Score by Industry
Komatsu Ltd's Customer Satisfaction score was rated the highest by Construction industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"label": "Tech",
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"csatScore": 50,
"text": "Komatsu Ltd's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 50
},
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"label": "Construction",
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}Komatsu Ltd Customer Service
3.8/5
Komatsu Ltd has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Komatsu Ltd's Customer Service
Address
Mina, NV United States of America
Website
http://www.komatsu.com
Phone Number
81355614711
Quick Insights into Komatsu Ltd Customer Service
Komatsu Ltd's Customer Service score was rated highest by customers from the Tech industry, and rated lowest by customers ages 46-50.
Sign Up to unlock insights into how customers have ranked Komatsu Ltd's Customer Service score.
Ranked Komatsu Ltd Customer Service the Highest
Ranked Komatsu Ltd Customer Service the Lowest
Komatsu Ltd Customer Service Score by Gender
Komatsu Ltd's Customer Service score was rated 3.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Komatsu Ltd.
Male
3.8/5
Female
N/A
Komatsu Ltd Customer Service Score by Ethnicity
Komatsu Ltd's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Komatsu Ltd.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Other 3.5 | Other | 3.5 |
Komatsu Ltd Customer Service Score by Age
Komatsu Ltd's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Komatsu Ltd.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 3.6 | 41-45 | 3.6 |
46-50 3.1 | 46-50 | 3.1 |
Komatsu Ltd Customer Service Score by Usage
Komatsu Ltd's Customer Service score was rated the highest by customers who have used Komatsu Ltd's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Komatsu Ltd Customer Service Score by Industry
Komatsu Ltd's Customer Service score was rated the highest by Tech industry customers, and the lowest by Construction industry customers.
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Komatsu Ltd as an Employer
4.5/5
Komatsu Ltd has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Komatsu Ltd scored a 21 for Net Promoter Score and a 26 for Employee Net Promoter Score. NPS gauges how likely a customer of Komatsu Ltd would recommend the brand to a friend. ENPS measures how likely Komatsu Ltd employees would recommend working at Komatsu Ltd to a friend.
Net Promoter Score
21
NPS Score
| 52% | Promoters |
|---|---|
| 17% | Passive |
| 31% | Detractors |
Employee Net Promoter Score
26
eNPS Score
| 53% | Promoters |
|---|---|
| 20% | Passive |
| 27% | Detractors |
