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NPS
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Kong Inc.
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About Kong Inc. Brand
Kong delivers a next-generation API and service lifecycle management platform designed for modern architectures.
Brand at a Glance
60%
Customer Loyalty
3.2/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Kong Inc. NPS
Kong Inc.'s Net Promoter Score (NPS) is a 0 with 43% Promoters, 14% Passives, and 43% Detractors. Net Promoter Score tracks whether Kong Inc.'s customers would recommend using the product based on a scale of -100 to 100.
Kong Inc. Overall NPS
| 43% | Promoters |
|---|---|
| 14% | Passives |
| 43% | Detractors |
Kong Inc. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 100 | Jan 2023 | 100 |
May 2023 0 | May 2023 | 0 |
Jan 2024 33 | Jan 2024 | 33 |
Oct 2024 0 | Oct 2024 | 0 |
May 2025 -20 | May 2025 | -20 |
Jun 2025 0 | Jun 2025 | 0 |
Nov 2025 -1 | Nov 2025 | -1 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kong Inc. Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Kong Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Kong Inc. Product Quality
3.2/5
Kong Inc. has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Kong Inc. overall Product Quality score rated by its users and customers.
Kong Inc. Product Information
Kong Inc.’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.konghq.com
- Company Size
- 51-200 Employees
Industry
Tech
Enterprise
SaaS
Kong Inc. Pricing
Kong Inc. ROI & Value For Money
3.5/5
Kong Inc. has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Kong Inc. overall ROI score rated by its users and customers.
Kong Inc. Customer Satisfaction (CSAT)
Kong Inc. Customer Satisfaction (CSAT) Score
50 / 100
Kong Inc. has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Kong Inc. Customer Service
3.5/5
Kong Inc. has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Kong Inc.'s Customer Service
Address
150 Spear Street Suite 1600, San Francisco, CA 94105
Website
http://www.konghq.com
Kong Inc. as an Employer
3.4/5
Kong Inc. has a 3.4/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Kong Inc. scored a 0 for Net Promoter Score and a 21 for Employee Net Promoter Score. NPS gauges how likely a customer of Kong Inc. would recommend the brand to a friend. ENPS measures how likely Kong Inc. employees would recommend working at Kong Inc. to a friend.
Net Promoter Score
0
NPS Score
| 43% | Promoters |
|---|---|
| 14% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
21
eNPS Score
| 50% | Promoters |
|---|---|
| 21% | Passive |
| 29% | Detractors |
