40
NPS
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Kongregate
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About Kongregate's Brand
Kongregate is a leading mobile game publisher and web gaming portal. In November 2018 Kongregate launched Kartridge, a community-driven PC gaming platform.
Brand at a Glance
72%
Customer Loyalty
3.9/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Kongregate NPS
Kongregate's Net Promoter Score (NPS) is a 40 with 60% Promoters, 20% Passives, and 20% Detractors. Net Promoter Score tracks whether Kongregate's customers would recommend using the product based on a scale of -100 to 100.
Kongregate Overall NPS
| 60% | Promoters |
|---|---|
| 20% | Passives |
| 20% | Detractors |
Kongregate NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 0 | Jun 2020 | 0 |
Jul 2021 50 | Jul 2021 | 50 |
Apr 2022 33 | Apr 2022 | 33 |
Jun 2022 50 | Jun 2022 | 50 |
Oct 2022 20 | Oct 2022 | 20 |
Oct 2023 34 | Oct 2023 | 34 |
Nov 2023 25 | Nov 2023 | 25 |
Jan 2024 33 | Jan 2024 | 33 |
Aug 2024 40 | Aug 2024 | 40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kongregate Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Kongregate users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Kongregate Product Quality
3.9/5
Kongregate has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Kongregate's overall Product Quality score rated by its users and customers.
Kongregate Product Information
Kongregate’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- https://www.kongregate.com/
- Company Size
- 51-200 Employees
Industry
Tech
Gaming
Social
Kongregate Pricing
Kongregate ROI & Value For Money
3.5/5
Kongregate has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Kongregate Customer Satisfaction (CSAT)
Kongregate Customer Satisfaction (CSAT) Score
50 / 100
Kongregate has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Kongregate Customer Service
3.5/5
Kongregate has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Kongregate's overall Customer Service score rated by its users and customers.
About Kongregate's Customer Service
Address
450 Sansome St., STE 1200, San Francisco, CA 94111
Website
https://www.kongregate.com/
Kongregate as an Employer
3.3/5
Kongregate has a 3.3/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Kongregate scored a 40 for Net Promoter Score and a 18 for Employee Net Promoter Score. NPS gauges how likely a customer of Kongregate would recommend the brand to a friend. ENPS measures how likely Kongregate employees would recommend working at Kongregate to a friend.
Net Promoter Score
40
NPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
18
eNPS Score
| 45% | Promoters |
|---|---|
| 28% | Passive |
| 27% | Detractors |
