82
NPS
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KONGSBERG
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About KONGSBERG's Brand
Kongsberg Automotive manufactures and distributes automotive products.
Brand at a Glance
79%
Customer Loyalty
4/5
Product Quality
4.4/5
Pricing
4.4/5
Customer Service
KONGSBERG NPS
KONGSBERG's Net Promoter Score (NPS) is a 82 with 91% Promoters, 0% Passives, and 9% Detractors. Net Promoter Score tracks whether KONGSBERG's customers would recommend using the product based on a scale of -100 to 100.
KONGSBERG Overall NPS
| 91% | Promoters |
|---|---|
| 0% | Passives |
| 9% | Detractors |
KONGSBERG NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 100 | Jun 2022 | 100 |
Sep 2022 100 | Sep 2022 | 100 |
Oct 2022 33 | Oct 2022 | 33 |
Jul 2023 50 | Jul 2023 | 50 |
Aug 2023 60 | Aug 2023 | 60 |
Nov 2023 67 | Nov 2023 | 67 |
Jan 2024 71 | Jan 2024 | 71 |
Feb 2024 75 | Feb 2024 | 75 |
Apr 2024 77 | Apr 2024 | 77 |
May 2024 80 | May 2024 | 80 |
Sep 2024 81 | Sep 2024 | 81 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
KONGSBERG Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of KONGSBERG users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
KONGSBERG Product Quality
4/5
KONGSBERG has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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KONGSBERG Product Information
KONGSBERG’s product quality score is a 4 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Industry
Tech
Transportation
KONGSBERG Pricing
KONGSBERG ROI & Value For Money
4.4/5
KONGSBERG has a value for money and ROI score of 4.4 out of 5 stars rated by its users and customers.
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KONGSBERG Customer Satisfaction (CSAT)
KONGSBERG Customer Satisfaction (CSAT) Score
74 / 100
KONGSBERG has an overall Customer Satisfaction score of 74 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
74%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
13%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
KONGSBERG Customer Service
4.4/5
KONGSBERG has an overall Customer Service score of 4.4 out of 5 stars rated by its users and customers.
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About KONGSBERG's Customer Service
Address
Kingsburg, CA
Website
http://kongsbergautomotive.com/
KONGSBERG as an Employer
4.3/5
KONGSBERG has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
KONGSBERG scored a 82 for Net Promoter Score and a 19 for Employee Net Promoter Score. NPS gauges how likely a customer of KONGSBERG would recommend the brand to a friend. ENPS measures how likely KONGSBERG employees would recommend working at KONGSBERG to a friend.
Net Promoter Score
82
NPS Score
| 91% | Promoters |
|---|---|
| 0% | Passive |
| 9% | Detractors |
Employee Net Promoter Score
19
eNPS Score
| 43% | Promoters |
|---|---|
| 33% | Passive |
| 24% | Detractors |
