100
NPS
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Brand Page
Konka
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About Konka's Brand
Manufacturer of electronic products. The company manufactures and sells televisions, refrigerators, washing machines, audio products such as speakers and soundbars.
Brand at a Glance
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Konka NPS
Konka's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Konka's customers would recommend using the product based on a scale of -100 to 100.
Konka Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Konka NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 100 | Apr 2021 | 100 |
Aug 2021 100 | Aug 2021 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Konka Product Quality
5/5
Konka has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Konka Product Information
Konka’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- www.konka.com
- Company Size
- 10,000+ Employees
Konka Pricing
Konka ROI & Value For Money
5/5
Konka has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Konka Customer Service
5/5
Konka has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Konka's Customer Service
Address
Nanshan District, South Road, Shenzhen, 518053 British Indian Ocean
Website
www.konka.com
Phone Number
7
