-34
NPS
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Konsus
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About Konsus' Brand
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Brand at a Glance
53%
Customer Loyalty
2.2/5
Product Quality
2.4/5
Pricing
2.4/5
Customer Service
Konsus NPS
Konsus's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Konsus's customers would recommend using the product based on a scale of -100 to 100.
Konsus Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Konsus NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 -100 | Dec 2020 | -100 |
Jun 2021 0 | Jun 2021 | 0 |
May 2023 -33 | May 2023 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Konsus Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of Konsus users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Konsus Product Quality
2.2/5
Konsus has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Konsus' overall Product Quality score rated by its users and customers.
Konsus Product Information
Konsus’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Website
- http://www.konsus.com
- Company Size
- 51-200 Employees
Industry
Tech
Analytics
Business Services
Marketplaces
SaaS
Small Business Services
Konsus Pricing
Konsus ROI & Value For Money
2.4/5
Konsus has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Konsus' overall ROI score rated by its users and customers.
Konsus Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Konsus Customer Service
2.4/5
Konsus has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Konsus' overall Customer Service score rated by its users and customers.
About Konsus's Customer Service
Address
470 Ramona St, Palo Alto, CA 94301
Website
http://www.konsus.com
Phone Number
1(415)659-9852
Konsus as an Employer
4.1/5
Konsus has a 4.1/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Konsus scored a -34 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of Konsus would recommend the brand to a friend. ENPS measures how likely Konsus employees would recommend working at Konsus to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 50% | Promoters |
|---|---|
| 20% | Passive |
| 30% | Detractors |
