100
NPS
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Koppers Holdings
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About Koppers Holdings' Brand
Koppers is a leading integrated producer of carbon compounds and treated wood products
Brand at a Glance
68%
Customer Loyalty
3.8/5
Product Quality
4/5
Pricing
4/5
Customer Service
Koppers Holdings NPS
Koppers Holdings's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Koppers Holdings's customers would recommend using the product based on a scale of -100 to 100.
Koppers Holdings Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Koppers Holdings NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 100 | Oct 2021 | 100 |
Dec 2021 100 | Dec 2021 | 100 |
Jan 2024 100 | Jan 2024 | 100 |
Sep 2024 100 | Sep 2024 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Koppers Holdings Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Koppers Holdings users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Koppers Holdings Product Quality
3.8/5
Koppers Holdings has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Koppers Holdings Product Information
Koppers Holdings’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.koppers.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Manufacturing
Koppers Holdings Pricing
Koppers Holdings ROI & Value For Money
4/5
Koppers Holdings has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Koppers Holdings Customer Satisfaction (CSAT)
Koppers Holdings Customer Satisfaction (CSAT) Score
100 / 100
Koppers Holdings has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Koppers Holdings Customer Service
4/5
Koppers Holdings has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Koppers Holdings's Customer Service
Address
436 Seventh Avenue, Pittsburgh, PA
Website
http://www.koppers.com/
Phone Number
(412) 227-2001
Koppers Holdings as an Employer
3.4/5
Koppers Holdings has a 3.4/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Koppers Holdings scored a 100 for Net Promoter Score and a -29 for Employee Net Promoter Score. NPS gauges how likely a customer of Koppers Holdings would recommend the brand to a friend. ENPS measures how likely Koppers Holdings employees would recommend working at Koppers Holdings to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-29
eNPS Score
| 14% | Promoters |
|---|---|
| 43% | Passive |
| 43% | Detractors |
