14
NPS
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Korek Telecom
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About Korek Telecom's Brand
Provider of wireless telecommunication services. The company offers GSM technology-based services like recharge, messaging, information and entertainment, data offers, voice related services, prepaid & postpaid plans in Iraq. Its customer base includes consumers, businesses and government users.
Brand at a Glance
85%
Customer Loyalty
3.5/5
Product Quality
3.2/5
Pricing
3.2/5
Customer Service
Korek Telecom NPS
Korek Telecom's Net Promoter Score (NPS) is a 14 with 57% Promoters, 0% Passives, and 43% Detractors. Net Promoter Score tracks whether Korek Telecom's customers would recommend using the product based on a scale of -100 to 100.
Korek Telecom Overall NPS
| 57% | Promoters |
|---|---|
| 0% | Passives |
| 43% | Detractors |
Korek Telecom NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 -100 | Oct 2020 | -100 |
Jan 2021 -100 | Jan 2021 | -100 |
Jun 2021 -33 | Jun 2021 | -33 |
Dec 2022 0 | Dec 2022 | 0 |
Apr 2024 20 | Apr 2024 | 20 |
Jan 2025 33 | Jan 2025 | 33 |
Feb 2025 15 | Feb 2025 | 15 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Korek Telecom NPS by Gender
Korek Telecom's NPS was rated 0 by Male customers on Comparably.
Male
0
Korek Telecom's NPS was rated by Male customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Female
N/A
Korek Telecom's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Korek Telecom Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Korek Telecom users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Korek Telecom Customer Loyalty Score by Gender
Korek Telecom's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Korek Telecom Customer Loyalty Score by Industry
Korek Telecom's Customer Loyalty score was rated 100% by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Korek Telecom Product Quality
3.5/5
Korek Telecom has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Korek Telecom's overall Product Quality score rated by its users and customers.
Korek Telecom Product Information
Korek Telecom’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Korek Telecom's product the highest.
- Website
- www.korektel.com
- Company Size
- 1,001-5,000 Employees
Quick Insights into Korek Telecom Product Quality
Korek Telecom's Product Quality score was rated highest by customers from the Accounting industry.
Sign Up to unlock insights into how customers have ranked Korek Telecom's Product Quality.
Ranked Korek Telecom Product Quality the Highest
Korek Telecom Product Quality Score by Gender
Korek Telecom's Product Quality score was rated 3.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Korek Telecom.
Male
3.1/5
Female
N/A
Korek Telecom Product Quality Score by Industry
Korek Telecom's Product Quality score was rated 4 stars by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Korek Telecom Pricing
Korek Telecom ROI & Value For Money
3.2/5
Korek Telecom has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Korek Telecom's overall ROI score rated by its users and customers.
Korek Telecom Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.
Quick Insights into Korek Telecom ROI
Korek Telecom's ROI score was rated highest by customers from the Accounting industry.
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Ranked Korek Telecom ROI the Highest
Korek Telecom ROI Score by Gender
Korek Telecom's ROI score was rated 3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Korek Telecom.
Male
3/5
Female
N/A
Korek Telecom ROI Score by Industry
Korek Telecom's ROI score was rated 3.6 stars by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Korek Telecom Customer Satisfaction (CSAT)
Korek Telecom Customer Satisfaction (CSAT) Score
100 / 100
Korek Telecom has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Korek Telecom Customer Service
3.2/5
Korek Telecom has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Korek Telecom's overall Customer Service score rated by its users and customers.
About Korek Telecom's Customer Service
Address
45 Kurdistan Street, Pirman, Erbil,
Website
www.korektel.com
Quick Insights into Korek Telecom Customer Service
Korek Telecom's Customer Service score was rated highest by customers from the Accounting industry.
Sign Up to unlock insights into how customers have ranked Korek Telecom's Customer Service score.
Ranked Korek Telecom Customer Service the Highest
Korek Telecom Customer Service Score by Gender
Korek Telecom's Customer Service score was rated 3.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Korek Telecom.
Male
3.1/5
Female
N/A
Korek Telecom Customer Service Score by Industry
Korek Telecom's Customer Service score was rated 4 stars by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Consumer vs. Employees
Korek Telecom scored a 14 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Korek Telecom would recommend the brand to a friend. ENPS measures how likely Korek Telecom employees would recommend working at Korek Telecom to a friend.
Net Promoter Score
14
NPS Score
| 57% | Promoters |
|---|---|
| 0% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
