0
NPS
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KOSE
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About KOSE's Brand
Manufacturer of cosmetics and applied products. The company develops, manufactures and sells beauty products in the Asian marketplace.
Brand at a Glance
10%
Customer Loyalty
4/5
Product Quality
5/5
Pricing
5/5
Customer Service
KOSE NPS
KOSE's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether KOSE's customers would recommend using the product based on a scale of -100 to 100.
KOSE Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
KOSE NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 0 | Nov 2020 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
KOSE Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of KOSE users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
KOSE Product Quality
4/5
KOSE has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock KOSE's overall Product Quality score rated by its users and customers.
KOSE Product Information
KOSE’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- www.kose.co.jp
- Company Size
- 5,001-10,000 Employees
KOSE Pricing
KOSE ROI & Value For Money
5/5
KOSE has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock KOSE's overall ROI score rated by its users and customers.
KOSE Customer Service
5/5
KOSE has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock KOSE's overall Customer Service score rated by its users and customers.
About KOSE's Customer Service
Address
3-6-2, Nihonbashi, Tokyo, 103-8251
Website
www.kose.co.jp
Phone Number
7
Consumer vs. Employees
KOSE scored a 0 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of KOSE would recommend the brand to a friend. ENPS measures how likely KOSE employees would recommend working at KOSE to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
