34
NPS
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Kosmos Energy Ltd.
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About Kosmos Energy Ltd. Brand
Kosmos is a full-cycle deepwater independent oil and gas exploration and production company focused on the Atlantic Margins.
Brand at a Glance
83%
Customer Loyalty
4/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
Kosmos Energy Ltd. NPS
Kosmos Energy Ltd.'s Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Kosmos Energy Ltd.'s customers would recommend using the product based on a scale of -100 to 100.
Kosmos Energy Ltd. Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Kosmos Energy Ltd. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 -100 | Jan 2021 | -100 |
Aug 2023 0 | Aug 2023 | 0 |
Jan 2025 33 | Jan 2025 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kosmos Energy Ltd. Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Kosmos Energy Ltd. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Kosmos Energy Ltd. Product Quality
4/5
Kosmos Energy Ltd. has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Kosmos Energy Ltd. overall Product Quality score rated by its users and customers.
Kosmos Energy Ltd. Product Information
Kosmos Energy Ltd.’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.kosmosenergy.com
- Company Size
- 201-500 Employees
Industry
Energy and Manufacturing
Energy
Kosmos Energy Ltd. Pricing
Kosmos Energy Ltd. ROI & Value For Money
3.8/5
Kosmos Energy Ltd. has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Kosmos Energy Ltd. overall ROI score rated by its users and customers.
Kosmos Energy Ltd. Customer Satisfaction (CSAT)
Kosmos Energy Ltd. Customer Satisfaction (CSAT) Score
100 / 100
Kosmos Energy Ltd. has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Kosmos Energy Ltd. Customer Service
3.8/5
Kosmos Energy Ltd. has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Kosmos Energy Ltd. overall Customer Service score rated by its users and customers.
About Kosmos Energy Ltd.'s Customer Service
Address
8176 Park Lane, Suite 500, Dallas, TX 75231
Website
http://www.kosmosenergy.com
Phone Number
+1 214 445 9600
Kosmos Energy Ltd. as an Employer
4.1/5
Kosmos Energy Ltd. has a 4.1/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Kosmos Energy Ltd. scored a 34 for Net Promoter Score and a 42 for Employee Net Promoter Score. NPS gauges how likely a customer of Kosmos Energy Ltd. would recommend the brand to a friend. ENPS measures how likely Kosmos Energy Ltd. employees would recommend working at Kosmos Energy Ltd. to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
42
eNPS Score
| 67% | Promoters |
|---|---|
| 8% | Passive |
| 25% | Detractors |
