0
NPS
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Brand Page
KOSTAL
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About KOSTAL's Brand
Brand at a Glance
100%
Customer Loyalty
2.2/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
KOSTAL NPS
KOSTAL's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether KOSTAL's customers would recommend using the product based on a scale of -100 to 100.
KOSTAL Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
KOSTAL NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 -100 | Feb 2021 | -100 |
Apr 2021 0 | Apr 2021 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
KOSTAL Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of KOSTAL users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
KOSTAL Product Quality
2.2/5
KOSTAL has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock KOSTAL's overall Product Quality score rated by its users and customers.
KOSTAL Product Information
KOSTAL’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Website
- http://www.kostal.com
- Company Size
- 1,001-5,000 Employees
KOSTAL Pricing
KOSTAL ROI & Value For Money
2.5/5
KOSTAL has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock KOSTAL's overall ROI score rated by its users and customers.
KOSTAL Customer Service
2.5/5
KOSTAL has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock KOSTAL's overall Customer Service score rated by its users and customers.
About KOSTAL's Customer Service
Address
Germany
Website
http://www.kostal.com
KOSTAL as an Employer
3.2/5
KOSTAL has a 3.2/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
KOSTAL scored a 0 for Net Promoter Score and a 17 for Employee Net Promoter Score. NPS gauges how likely a customer of KOSTAL would recommend the brand to a friend. ENPS measures how likely KOSTAL employees would recommend working at KOSTAL to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
17
eNPS Score
| 46% | Promoters |
|---|---|
| 25% | Passive |
| 29% | Detractors |
