38
NPS
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Kotak Mahindra
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About Kotak Mahindra's Brand
Kotak Mahindra Bank provides banking and financial services.
Brand at a Glance
91%
Customer Loyalty
4.2/5
Product Quality
4.2/5
Pricing
4.3/5
Customer Service
Kotak Mahindra NPS
Kotak Mahindra's Net Promoter Score (NPS) is a 38 with 65% Promoters, 8% Passives, and 27% Detractors. Net Promoter Score tracks whether Kotak Mahindra's customers would recommend using the product based on a scale of -100 to 100.
Kotak Mahindra Overall NPS
| 65% | Promoters |
|---|---|
| 8% | Passives |
| 27% | Detractors |
Kotak Mahindra NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2024 36 | May 2024 | 36 |
Aug 2024 34 | Aug 2024 | 34 |
Oct 2024 36 | Oct 2024 | 36 |
Nov 2024 38 | Nov 2024 | 38 |
Jan 2025 36 | Jan 2025 | 36 |
Feb 2025 36 | Feb 2025 | 36 |
May 2025 36 | May 2025 | 36 |
Jul 2025 36 | Jul 2025 | 36 |
Aug 2025 37 | Aug 2025 | 37 |
Sep 2025 35 | Sep 2025 | 35 |
Oct 2025 37 | Oct 2025 | 37 |
Dec 2025 37 | Dec 2025 | 37 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kotak Mahindra NPS by Gender
Male customers rated Kotak Mahindra's NPS 55 points higher than Female customers.
Male
55
Kotak Mahindra's NPS was rated 55 by Male customers on Comparably.
74%
Promoters
7%
Passives
19%
Detractors
Female
0
Kotak Mahindra's NPS was rated by Female customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Kotak Mahindra NPS by Ethnicity
Kotak Mahindra's NPS was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 32 | Asian or Pacific Islander | 32 |
Other 100 | Other | 100 |
Kotak Mahindra NPS by Age
Kotak Mahindra's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
Kotak Mahindra NPS by Usage
Kotak Mahindra's NPS was rated the highest by customers who have used Kotak Mahindra's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 50 | Less than 1 Year | 50 |
1 to 2 Years 56 | 1 to 2 Years | 56 |
2 to 5 Years 28 | 2 to 5 Years | 28 |
5 to 10 Years 49 | 5 to 10 Years | 49 |
Kotak Mahindra Customer Reviews
Out of the 6 Kotak Mahindra customer reviews 5 were positive and 1 was constructive. Kotak Mahindra customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Kotak Mahindra Customer Loyalty
91%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
91% of Kotak Mahindra users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Kotak Mahindra Customer Loyalty Score by Gender
Male customers rated Kotak Mahindra's Customer Loyalty score 24% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Kotak Mahindra.
Male
94%
Yes
Female
70%
Yes
Kotak Mahindra Customer Loyalty Score by Ethnicity
Kotak Mahindra's Customer Loyalty score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Kotak Mahindra.
92
out of 100
Asian or Pacific Islander
100
out of 100
Other
Kotak Mahindra Customer Loyalty Score by Age
Kotak Mahindra's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Kotak Mahindra.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
26-30 100% | 26-30 | 100% |
31-35 78% | 31-35 | 78% |
51-55 78% | 51-55 | 78% |
Kotak Mahindra Customer Loyalty Score by Usage
Kotak Mahindra's Customer Loyalty score was rated the highest by customers who have used Kotak Mahindra's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Kotak Mahindra Customer Loyalty Score by Industry
Kotak Mahindra's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Biotech and Pharmaceuticals industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Kotak Mahindra Product Quality
4.2/5
Kotak Mahindra has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Kotak Mahindra Product Information
Kotak Mahindra’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated Kotak Mahindra's product the highest. Reviewers from the Biotech and Pharmaceuticals industry rated Kotak Mahindra the lowest at 3.6.
- Website
- http://www.kotak.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Banking
FinTech
Quick Insights into Kotak Mahindra Product Quality
Kotak Mahindra's Product Quality score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by Female customers.
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Ranked Kotak Mahindra Product Quality the Highest
Ranked Kotak Mahindra Product Quality the Lowest
Kotak Mahindra Product Quality Score by Gender
Male customers rated Kotak Mahindra's Product Quality score 1.9 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Kotak Mahindra.
Male
4.2/5
Female
2.3/5
Kotak Mahindra Product Quality Score by Ethnicity
Kotak Mahindra's Product Quality score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Kotak Mahindra.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
Other 4.6 | Other | 4.6 |
Kotak Mahindra Product Quality Score by Age
Kotak Mahindra's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Kotak Mahindra.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
26-30 3.3 | 26-30 | 3.3 |
31-35 4.2 | 31-35 | 4.2 |
51-55 2.7 | 51-55 | 2.7 |
Kotak Mahindra Product Quality Score by Usage
Kotak Mahindra's Product Quality score was rated the highest by customers who have used Kotak Mahindra's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Kotak Mahindra Product Quality Score by Industry
Kotak Mahindra's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Biotech and Pharmaceuticals industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Kotak Mahindra Pricing
Kotak Mahindra ROI & Value For Money
4.2/5
Kotak Mahindra has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Kotak Mahindra Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Biotech and Pharmaceuticals industry think that they had the lowest ROI from Kotak Mahindra.
Quick Insights into Kotak Mahindra ROI
Kotak Mahindra's ROI score was rated highest by customers from the Accounting industry, and rated lowest by customers ages 51-55.
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Ranked Kotak Mahindra ROI the Highest
Ranked Kotak Mahindra ROI the Lowest
Kotak Mahindra ROI Score by Gender
Male customers rated Kotak Mahindra's ROI score 1.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Kotak Mahindra.
Male
4.2/5
Female
3/5
Kotak Mahindra ROI Score by Ethnicity
Kotak Mahindra's ROI score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Kotak Mahindra.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.7 | Asian or Pacific Islander | 3.7 |
Other 4.8 | Other | 4.8 |
Kotak Mahindra ROI Score by Age
Kotak Mahindra's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Kotak Mahindra.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
26-30 3.4 | 26-30 | 3.4 |
31-35 4 | 31-35 | 4 |
51-55 2.7 | 51-55 | 2.7 |
Kotak Mahindra ROI Score by Usage
Kotak Mahindra's ROI score was rated the highest by customers who have used Kotak Mahindra's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Kotak Mahindra ROI Score by Industry
Kotak Mahindra's ROI score was rated the highest by Accounting industry customers, and the lowest by Biotech and Pharmaceuticals industry customers.
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Kotak Mahindra Customer Satisfaction (CSAT)
Kotak Mahindra Customer Satisfaction (CSAT) Score
84 / 100
Kotak Mahindra has an overall Customer Satisfaction score of 84 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
63%
Satisfied
21%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
2%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Kotak Mahindra Customer Satisfaction
Kotak Mahindra's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers ages 51-55.
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Ranked Kotak Mahindra Customer Satisfaction the Highest
Ranked Kotak Mahindra Customer Satisfaction the Lowest
Kotak Mahindra Customer Satisfaction Score by Gender
Male customers rated Kotak Mahindra's Customer Satisfaction score 17 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Kotak Mahindra.
84 / 100
MaleVery Satisfied | 74% | |
|---|---|---|
Satisfied | 10% | |
Neither Satisfied nor Dissatisfied | 3% | |
Dissatisfied | 3% | |
Very Dissatisfied | 10% |
67 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Kotak Mahindra Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Kotak Mahindra's Customer Satisfaction (CSAT) score was rated 78% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Kotak Mahindra.
78 / 100
Very Satisfied
64%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
5%
Very Dissatisfied
17%
CSAT according to Other
Kotak Mahindra's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Kotak Mahindra.
100 / 100
Very Satisfied
82%
Satisfied
18%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Kotak Mahindra Customer Satisfaction Score by Age
Kotak Mahindra's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Kotak Mahindra.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% | |||||||||||||||
| 26-30 | 67% | |||||||||||||||
| 31-35 | 76% | |||||||||||||||
| 51-55 | 50% |
Kotak Mahindra Customer Satisfaction Score by Usage
Kotak Mahindra's Customer Satisfaction score was rated the highest by customers who have used Kotak Mahindra's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Kotak Mahindra Customer Satisfaction Score by Industry
Kotak Mahindra's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Biotech and Pharmaceuticals industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Kotak Mahindra Customer Service
4.3/5
Kotak Mahindra has an overall Customer Service score of 4.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Kotak Mahindra's overall Customer Service score rated by its users and customers.
About Kotak Mahindra's Customer Service
Website
http://www.kotak.com/
Quick Insights into Kotak Mahindra Customer Service
Kotak Mahindra's Customer Service score was rated highest by customers from the Accounting industry, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Kotak Mahindra's Customer Service score.
Ranked Kotak Mahindra Customer Service the Highest
Ranked Kotak Mahindra Customer Service the Lowest
Kotak Mahindra Customer Service Score by Gender
Male customers rated Kotak Mahindra's Customer Service score 1.7 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Kotak Mahindra.
Male
4.2/5
Female
2.5/5
Kotak Mahindra Customer Service Score by Ethnicity
Kotak Mahindra's Customer Service score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Kotak Mahindra.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Other 4.7 | Other | 4.7 |
Kotak Mahindra Customer Service Score by Age
Kotak Mahindra's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Kotak Mahindra.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
26-30 3.5 | 26-30 | 3.5 |
31-35 4 | 31-35 | 4 |
51-55 2.7 | 51-55 | 2.7 |
Kotak Mahindra Customer Service Score by Usage
Kotak Mahindra's Customer Service score was rated the highest by customers who have used Kotak Mahindra's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Kotak Mahindra Customer Service Score by Industry
Kotak Mahindra's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Biotech and Pharmaceuticals industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Kotak Mahindra as an Employer
4.7/5
Kotak Mahindra has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Kotak Mahindra scored a 38 for Net Promoter Score and a 35 for Employee Net Promoter Score. NPS gauges how likely a customer of Kotak Mahindra would recommend the brand to a friend. ENPS measures how likely Kotak Mahindra employees would recommend working at Kotak Mahindra to a friend.
Net Promoter Score
38
NPS Score
| 65% | Promoters |
|---|---|
| 8% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
35
eNPS Score
| 65% | Promoters |
|---|---|
| 5% | Passive |
| 30% | Detractors |
