-50
NPS
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Kotak Mahindra Bank
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About Kotak Mahindra Bank's Brand
Operator of a banking and financial services group intended to offer one stop shop for all banking needs. The company's banking and financial services included transaction banking, operates lending verticals, managing IPOs and providing working capital loans, which are offered to high net worth individuals, entrepreneurs, business families and employed professionals, enabling them to avail customized pragmatic services across multiple platforms.
Brand at a Glance
85%
Customer Loyalty
3.6/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
Kotak Mahindra Bank NPS
Kotak Mahindra Bank's Net Promoter Score (NPS) is a -50 with 25% Promoters, 0% Passives, and 75% Detractors. Net Promoter Score tracks whether Kotak Mahindra Bank's customers would recommend using the product based on a scale of -100 to 100.
Kotak Mahindra Bank Overall NPS
| 25% | Promoters |
|---|---|
| 0% | Passives |
| 75% | Detractors |
Kotak Mahindra Bank NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 -100 | Feb 2022 | -100 |
Jun 2022 0 | Jun 2022 | 0 |
Jul 2022 -33 | Jul 2022 | -33 |
Jun 2023 -50 | Jun 2023 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kotak Mahindra Bank NPS by Gender
Kotak Mahindra Bank's NPS was rated -34 by Male customers on Comparably.
Male
-34
Kotak Mahindra Bank's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
N/A
Kotak Mahindra Bank's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Kotak Mahindra Bank NPS by Ethnicity
Kotak Mahindra Bank's NPS was rated -34 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander -34 | Asian or Pacific Islander | -34 |
Kotak Mahindra Bank Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Kotak Mahindra Bank users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Kotak Mahindra Bank Customer Loyalty Score by Gender
Kotak Mahindra Bank's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Kotak Mahindra Bank.
Male
100%
Yes
Female
N/A
Yes
Kotak Mahindra Bank Customer Loyalty Score by Ethnicity
Kotak Mahindra Bank's Customer Loyalty score was rated 100% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Kotak Mahindra Bank.
100
out of 100
Asian or Pacific Islander
Kotak Mahindra Bank Product Quality
3.6/5
Kotak Mahindra Bank has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Kotak Mahindra Bank's overall Product Quality score rated by its users and customers.
Kotak Mahindra Bank Product Information
Kotak Mahindra Bank’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- www.kotak.com
- Company Size
- 10,000+ Employees
Quick Insights into Kotak Mahindra Bank Product Quality
Kotak Mahindra Bank's Product Quality score was rated highest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked Kotak Mahindra Bank's Product Quality.
Ranked Kotak Mahindra Bank Product Quality the Highest
Kotak Mahindra Bank Product Quality Score by Gender
Kotak Mahindra Bank's Product Quality score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Kotak Mahindra Bank.
Male
3.5/5
Female
N/A
Kotak Mahindra Bank Product Quality Score by Ethnicity
Kotak Mahindra Bank's Product Quality score was rated 3.5 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Kotak Mahindra Bank.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Kotak Mahindra Bank Pricing
Kotak Mahindra Bank ROI & Value For Money
2.5/5
Kotak Mahindra Bank has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Quick Insights into Kotak Mahindra Bank ROI
Kotak Mahindra Bank's ROI score was rated highest by Asian or Pacific Islander customers.
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Ranked Kotak Mahindra Bank ROI the Highest
Kotak Mahindra Bank ROI Score by Gender
Kotak Mahindra Bank's ROI score was rated 2.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Kotak Mahindra Bank.
Male
2.5/5
Female
N/A
Kotak Mahindra Bank ROI Score by Ethnicity
Kotak Mahindra Bank's ROI score was rated 2.5 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Kotak Mahindra Bank.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 2.5 | Asian or Pacific Islander | 2.5 |
Kotak Mahindra Bank Customer Satisfaction (CSAT)
Kotak Mahindra Bank Customer Satisfaction (CSAT) Score
67 / 100
Kotak Mahindra Bank has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Kotak Mahindra Bank Customer Satisfaction
Kotak Mahindra Bank's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked Kotak Mahindra Bank's Customer Satisfaction.
Ranked Kotak Mahindra Bank Customer Satisfaction the Highest
Kotak Mahindra Bank Customer Satisfaction Score by Gender
Kotak Mahindra Bank's Customer Satisfaction score was rated 67 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Kotak Mahindra Bank.
67 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Kotak Mahindra Bank Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Kotak Mahindra Bank's Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Kotak Mahindra Bank.
67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
Kotak Mahindra Bank Customer Service
2.5/5
Kotak Mahindra Bank has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Kotak Mahindra Bank's overall Customer Service score rated by its users and customers.
About Kotak Mahindra Bank's Customer Service
Address
27BKC, C 27, G Block, Mumbai, 400051
Website
www.kotak.com
Phone Number
7
Quick Insights into Kotak Mahindra Bank Customer Service
Kotak Mahindra Bank's Customer Service score was rated highest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked Kotak Mahindra Bank's Customer Service score.
Ranked Kotak Mahindra Bank Customer Service the Highest
Kotak Mahindra Bank Customer Service Score by Gender
Kotak Mahindra Bank's Customer Service score was rated 2.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Kotak Mahindra Bank.
Male
2.5/5
Female
N/A
Kotak Mahindra Bank Customer Service Score by Ethnicity
Kotak Mahindra Bank's Customer Service score was rated 2.5 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Kotak Mahindra Bank.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 2.5 | Asian or Pacific Islander | 2.5 |
Consumer vs. Employees
Kotak Mahindra Bank scored a -50 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Kotak Mahindra Bank would recommend the brand to a friend. ENPS measures how likely Kotak Mahindra Bank employees would recommend working at Kotak Mahindra Bank to a friend.
Net Promoter Score
-50
NPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
