25
NPS
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Kotis Design
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About Kotis Design's Brand
Kotis Design is a distributor of custom apparel and promotional products.
Brand at a Glance
60%
Customer Loyalty
3.4/5
Product Quality
3.4/5
Pricing
3.1/5
Customer Service
Kotis Design NPS
Kotis Design's Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether Kotis Design's customers would recommend using the product based on a scale of -100 to 100.
Kotis Design Overall NPS
| 50% | Promoters |
|---|---|
| 25% | Passives |
| 25% | Detractors |
Kotis Design NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 100 | Jan 2021 | 100 |
Apr 2021 100 | Apr 2021 | 100 |
Jan 2022 66 | Jan 2022 | 66 |
Nov 2022 25 | Nov 2022 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kotis Design NPS by Usage
Kotis Design's NPS was rated 67 points by customers who have used Kotis Design's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 67 | Less than 1 Year | 67 |
Kotis Design Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Kotis Design users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Kotis Design Customer Loyalty Score by Usage
Kotis Design's Customer Loyalty score was rated 70% by customers who have used Kotis Design's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Kotis Design Product Quality
3.4/5
Kotis Design has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Kotis Design Product Information
Kotis Design’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.KotisDesign.com
- Company Size
- 201-500 Employees
Industry
Tech
Retail
Quick Insights into Kotis Design Product Quality
Kotis Design's Product Quality score was rated highest by customers who have used Kotis Design's products/services for Less than 1 Year.
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Ranked Kotis Design Product Quality the Highest
Kotis Design Product Quality Score by Usage
Kotis Design's Product Quality score was rated 3.8 stars by customers who have used Kotis Design's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Kotis Design Pricing
Kotis Design ROI & Value For Money
3.4/5
Kotis Design has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Quick Insights into Kotis Design ROI
Kotis Design's ROI score was rated highest by customers who have used Kotis Design's products/services for Less than 1 Year.
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Ranked Kotis Design ROI the Highest
Kotis Design ROI Score by Usage
Kotis Design's ROI score was rated 4.3 stars by customers who have used Kotis Design's products/services for Less than 1 Year.
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Kotis Design Customer Satisfaction (CSAT)
Kotis Design Customer Satisfaction (CSAT) Score
50 / 100
Kotis Design has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Kotis Design Customer Service
3.1/5
Kotis Design has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Kotis Design's Customer Service
Address
Seattle, WA
Website
http://www.KotisDesign.com
Quick Insights into Kotis Design Customer Service
Kotis Design's Customer Service score was rated highest by customers who have used Kotis Design's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Kotis Design's Customer Service score.
Ranked Kotis Design Customer Service the Highest
Kotis Design Customer Service Score by Usage
Kotis Design's Customer Service score was rated 3.6 stars by customers who have used Kotis Design's products/services for Less than 1 Year.
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Kotis Design as an Employer
4.7/5
Kotis Design has a 4.7/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Kotis Design scored a 25 for Net Promoter Score and a 24 for Employee Net Promoter Score. NPS gauges how likely a customer of Kotis Design would recommend the brand to a friend. ENPS measures how likely Kotis Design employees would recommend working at Kotis Design to a friend.
Net Promoter Score
25
NPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
24
eNPS Score
| 53% | Promoters |
|---|---|
| 18% | Passive |
| 29% | Detractors |
