-20
NPS
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Brand Page
Koton
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About Koton's Brand
Designer and retailer of fashion garments and accessories for men, women, and teenagers. The company offers tops, dresses, and bottoms, as well as accessories, including necklaces, earrings, bracelets, wristbands, and crowns for women.
Brand at a Glance
53%
Customer Loyalty
2.8/5
Product Quality
3.1/5
Pricing
3.1/5
Customer Service
Koton NPS
Koton's Net Promoter Score (NPS) is a -20 with 20% Promoters, 40% Passives, and 40% Detractors. Net Promoter Score tracks whether Koton's customers would recommend using the product based on a scale of -100 to 100.
Koton Overall NPS
| 20% | Promoters |
|---|---|
| 40% | Passives |
| 40% | Detractors |
Koton NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 100 | Mar 2021 | 100 |
Jul 2021 50 | Jul 2021 | 50 |
Jan 2022 33 | Jan 2022 | 33 |
Oct 2022 0 | Oct 2022 | 0 |
Feb 2023 -20 | Feb 2023 | -20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Koton Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of Koton users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Koton Product Quality
2.8/5
Koton has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Koton's overall Product Quality score rated by its users and customers.
Koton Product Information
Koton’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- www.koton.com
- Company Size
- 1,001-5,000 Employees
Koton Pricing
Koton ROI & Value For Money
3.1/5
Koton has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Koton Customer Satisfaction (CSAT)
Koton Customer Satisfaction (CSAT) Score
75 / 100
Koton has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Koton Customer Service
3.1/5
Koton has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Koton's overall Customer Service score rated by its users and customers.
About Koton's Customer Service
Address
Ayazaga Mah. Ayazaga Yalu, Istanbul, 34396 Solomon Islands
Website
www.koton.com
Consumer vs. Employees
Koton scored a -20 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Koton would recommend the brand to a friend. ENPS measures how likely Koton employees would recommend working at Koton to a friend.
Net Promoter Score
-20
NPS Score
| 20% | Promoters |
|---|---|
| 40% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
