100
NPS
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Brand Page
Kovair Software
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About Kovair Software's Brand
Kovair Software is a Silicon Valley based software Product Company specializing in the domain of Integrated Application Lifecycle Management (ALM) solutions.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Kovair Software NPS
Kovair Software's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Kovair Software's customers would recommend using the product based on a scale of -100 to 100.
Kovair Software Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Kovair Software NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 100 | May 2023 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kovair Software Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Kovair Software users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Kovair Software Product Quality
5/5
Kovair Software has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Kovair Software's overall Product Quality score rated by its users and customers.
Kovair Software Product Information
Kovair Software’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.kovair.com
- Company Size
- 51-200 Employees
Industry
Tech
Enterprise
SaaS
Kovair Software Pricing
Kovair Software ROI & Value For Money
5/5
Kovair Software has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Kovair Software's overall ROI score rated by its users and customers.
Kovair Software Customer Satisfaction (CSAT)
Kovair Software Customer Satisfaction (CSAT) Score
100 / 100
Kovair Software has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Kovair Software Customer Service
5/5
Kovair Software has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Kovair Software's overall Customer Service score rated by its users and customers.
About Kovair Software's Customer Service
Address
2410 Camino Ramon, STE 230, San Ramon, CA 94583
Website
http://www.kovair.com
Phone Number
1(140)826-20200
Kovair Software's Social Links
Consumer vs. Employees
Kovair Software scored a 100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Kovair Software would recommend the brand to a friend. ENPS measures how likely Kovair Software employees would recommend working at Kovair Software to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
